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Freewallet Review 2020

Expert Review
May 30, 2020

Freewallet is a cryptocurrency wallet brand supporting over 30 currencies. It provides both single- and multi-currency wallets. The wallet is available for iOS and Android, and also exists in the form of the web interface application. There are several single-currency wallets and two multi-wallets — Crypto Wallet and Freewallet Lite. Users of Freewallet can transfer coins to each other for free. Another significant feature is the ability to pay for mobile phone service via this wallet. The web version features in-built crypto exchange. Freewallet users can buy Bitcoin, Litecoin, and Ethereum with a credit card. The wallet is available in English, Simplified Chinese, Spanish, Russian, French, German, and Italian languages. 

Providing its users with so many available coins for purchase, Freewallet is actually a leader in this indicator, especially when compared with other wallets that offer not so many coins.

On the Internet, one can find scam allegations concerning Freewallet so it is reasonable to find out if Freewallet a scam or is it a legit service? Most of the allegations are quite standard. People accuse Freewallet of blocking accounts or complain that sent money didn't reach the address. Usually, these issues are successfully solved by the support team and have nothing to do with malicious activity.

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  1. Freewallet History
  2. Types of Wallets
  3. Registration
  4. Setting the Security Measures
  5. How to Add Funds to Freewallet Account?
  6. How to Buy Cryptocurrencies With a Credit Card?
  7. Inbuilt Exchange
  8. Tracking Transactions
  9. Freewallet Fees Review
  10. Is Freewallet Safe?
  11. Is Freewallet a Scam?
  12. Final Thoughts

Freewallet History Review

Freewallet development team had started its work in 2016 in Tallinn, Estonia. The first product of the Freewallet team was the FantomCoin wallet. As the app proved itself to be successful it was followed by the production of wallets for Ether, Bitcoin, and Monero. All these wallets were created for Android. The same year Ethereum wallet quickly became one of the most popular apps on Google Play and all the wallets became available for App Store.

The next big step was the launch of the first multi-wallet by Freewallet in 2017. It was a web-based app. The same year Freewallet created the first Bitcoin Gold wallet (for Android) and the first Bitcoin Cash wallet (for iOS and Android) which were followed by other single currency wallets. Also, Freewallet is responsible for the creation of the very first Tron wallet and early support for Bytecoin, the currency based on CryptoNight protocol. The brand became more popular when it was featured in one of the episodes of the OA TV series (Netflix) in 2019.

Freewallet Homepage

Types of Wallets Available

1. Crypto Wallet. This app is a multi-currency wallet available for Android and iOS. Also, it has a web version. Crypto Wallet makes it possible to store over 30 currencies in one place. These currencies are Bitcoin, Litecoin, Monero, Ether, Bitcoin Gold, Doge, Zcash, Stellar, and others.

There's no backup option for Crypto Wallet. In the case, when a user needs to recover this wallet he needs to contact the support team and provide certain information. Private keys are not available for users and are stored by the company. Crypto Wallet users can send coins to each other for free.

2. Freewallet Lite. This is another multi-currency wallet. Just like Crypto Wallet, it is available for Android and iOS. The Lite version supports a different set of coins. Freewallet Lite users can store BTC, ETH, and ERC20 tokens in it.

Unlike Crypto Wallet, the Lite version requires backup for recovery of the wallet (restore of the wallet requires the use of the mnemonic phrase), private keys are stored by the wallet users and the transactions between the users of Lite version are not free. This wallet is hierarchical deterministic, absolutely anonymous and requires no registration. The new address is created for every transaction. Lite version has real-time cryptocurrency charts and a feature of balance in the fiat currency of choice.

3. Single-currency wallets. To date, the Freewallet family includes dozens of dedicated single-currency wallets. Most of these wallets are available both for Android and iOS. These wallets request a phone number, Facebook or email address for logging in.

Some of the currencies (for instance, BTC) can be bought right via the wallet app with a credit card. Bitcoin can be used to top-up the cellphone balance. Single-currency wallets have free transactions inside of the Freewallet network. Users sending coins to the third party wallets can choose one of the four fee plans (it is relevant only for Bitcoin). These wallets can be funded with other cryptocurrencies that can be exchanged right via the app interface.

The full list of the assets supported by Freewallet can be found here.

How to use Freewallet: Registration

The registration process doesn't take much time. The user provides an actual email address that should be confirmed (users cannot withdraw their funds until they confirm the email address). Besides inserting the email address the user needs to create a strong password and short 4-digit PIN. This PIN is requested when the user performs any significant action with the wallet. When the PIN is set and the email address is confirmed the registration process is finished and it's better to turn on all the protection measures for the wallet.

Registration

It's worth mentioning that the use of Freewallet Lite requires no registration as this wallet is privacy-focused and fully anonymous.

How to use Freewallet: Setting the Security Measures

This is the second recommended step after the registration of the account and confirmation of the email address. Security should not be neglected and there are many aspects that depend on users no less than on the platform itself.

All the wallets can be secured with five protection features.

1. PIN. We have already mentioned PIN while talking about the creation of a Freewallet account. The functionality of PIN is the same as for PINs used for traditional bank cards.

2. Touch ID. The user may set Touch ID that will request his/her fingerprint to log into the account.

3. 2-factor authentication (2fa). This protection measure is very important because it creates an additional security check before the withdrawal of the funds. When password and PIN (which can be obtained by hackers from compromised emails or messages) are inserted, one needs to insert the unique code (One Time Password) that is generated (updated) every 30 seconds on the user's device. So without this device, no one cannot withdraw funds from the user's account.

4. Multi-Signature Email Confirmation (Multisig). This protection measure (if enabled) makes it impossible to withdraw funds without confirmation of the transaction via email. To make this step more efficient Freewallet allows setting up to 5 email addresses for the email confirmation. The transaction is finished only after the withdrawal gets confirmed from all of the addresses.

5. Setting the Maximum Daily Amount of Withdrawals. This step is quite intuitive. In the emergency case when the violator somehow managed to withdraw some funds, a part of this money can be saved via this limitation.

If users don't bother to enable these protection measures, their accounts might be vulnerable to thieves. Some hackers get the user's password and PIN via phishing websites (such sites are well-spread in the cryptocurrency sphere) or via fraudulent schemes on social media platforms (some thieves impersonate the official pages of cryptocurrency platforms in order to obtain its users' login data). Knowing the user's email, password, and PIN number can be enough to empty the user's account via the web wallet. That's why Multisig, Touch ID and 2-factor authentication are very important to provide maximum security and make the wallet safe.

How to Add Funds to Freewallet Account?

The instruction for Crypto Wallet. In order to send money to Freewallet, one needs to proceed to the "Receive" tab of the application and specify which currency will be sent to Freewallet. The application will display the "Receive address" and the QR code. This address should be used as a destination address while sending coins from the sender's address. For sending some assets one needs to add a message for the transaction identification.

Single-currency wallets have a little bit different algorithm of adding funds. One needs to tap on a plus icon at the bottom of the screen and then choose the "Receive" option on the menu. Then the user will be provided with an address and QR code which should be used by the sender to send money to the Freewallet account.

The Account Tab

How to Buy Cryptocurrencies With a Credit Card?

Freewallet provides an easy and instant way to buy cryptocurrencies with a credit card. Nevertheless, there are some limitations to consider before buying cryptocurrencies with a credit card on Freewallet. For instance, although the company supports most of the existing cards (including Visa, Master, and even some virtual and prepaid cards), the Freewallet team doesn't guarantee that the bank won't decline the transaction due to the rules of this bank.

More than that, there are limitations in the amount of money one can spend on cryptocurrency. The minimum amount that can be spent on cryptocurrencies in one transaction is $50. The maximum amount that can be spent on cryptocurrencies in a length of 24 hours is $20,000. Users can't spend more than $50,000 on cryptocurrencies per month.

When buying cryptocurrencies with a card, Freewallet collects fees. The fee amount is 7%. The minimum fee is $11. In the case of buying cryptocurrencies with a card that has currency different than USD or EUR, the bank will charge additional fees for the conversion of the user's assets.

Freewallet service is available for the residents of 36 countries (members of FATF). These countries are the UK, Germany, France, Russia, the US, and others.

In order to buy cryptocurrencies via credit card one needs to do the following steps:

1. Login to his Freewallet account.

2. Choose the "Buy with a card" tab in the upper right corner.

3. The next step is choosing a proper cryptocurrency and its quantity. Freewallet allows buying BTC, ETH, and LTC with a credit card.

4. After that, one needs to choose the fiat currency that will be used for the payment (there are two options: USD and EUR).

5. The next step is specifying the sum. It's important to hold in mind that the payment provider used by Freewallet will probably ask some questions to identify the user. The verification process may take up to 2 hours.

6. The transaction gets processed and the user receives the desired amount of BTC, ETH, or LTC.

Inbuilt Exchange

Freewallet provides a feature of exchanging crypto assets within the user interface of the wallet. The process is quite simple: there are two boxes on the page of the exchange. The first one is for the quantity and the type of cryptocurrency user is going to send, and the second one is for the quantity and the type of cryptocurrency user is going to receive. There is a choice of over 50 available cryptocurrencies to choose from. The exchange is processed via the "smart transaction" algorithm that quickly changes one currency for another. There's no way to set the fees of Freewallet exchange service but it's safe to say that this feature can be time-saving and useful in cases when the need to change the currencies is urgent.

Freewallet has joined forces with Changelly to combat the crisis by opening off-chain exchanges for a list of 54 coins and ERC20 tokens, including BTC, ETH, EOS, and LTC. Off-chain exchanges are executed in 2-3 minutes and characterized by better rates and enhanced anonymity.
Off-chain exchanges are transactions in which digital assets are moved outside of the blockchain itself. By moving assets outside of the blockchain users are able to enjoy three distinct advantages over on-chain transactions. 

Tracking Transactions

Another feature that makes Freewallet more convenient is an inbuilt transaction tracker. There's a separate page on the Freewallet website where any user is free to put a special code that is called Request ID in the proper box to see the status of the transaction and all the related information.

The request ID is a code similar to transaction hash. This code is generated for each transaction that takes place within the Freewallet ecosystem. Request ID can be found in the History section by tapping on the transaction from the list of transactions (request ID is displayed right under the transaction hash).

One of the possible functions of the request ID is proof of the fact that the transaction took place. Request ID can be sent to a receiver as evidence.

Transactions Tracking

On Freewallet the following transaction statuses are possible:

1. "Created" — the transaction had appeared on the Freewallet side, the request ID was generated.

2. "Validation" — the transaction was interrupted by the sender or wasn't confirmed via email.

3. "Waiting for hash / Received hash" — the transaction is yet to be included to the blockchain and awaits confirmation. At this stage, the transaction cannot be canceled nor deleted.

4. "Pending" — at this point, the transaction is processed by the node. After processing the transaction should be confirmed and added to the block.

5. "Confirmations" — the final stage before the finalization of the transaction and adding it to the block. On the "confirmations" stage the user can check in real-time the number of confirmations the transaction gets.

6. "Confirmed" — this status means that the transaction was finished successfully and the assets have reached the receiving party.

The transaction status is displayed only for the first 7 days after the transaction took place.

Freewallet Fees

The users of Freewallet don't pay transaction fees when they send coins to each other. Nevertheless, they have to pay network fees. Free transactions are achieved thanks to off-chain transactions technology.

When sending Bitcoin to a third-party wallet, the user is free to choose one of the four fee options (the higher the fee, the faster is transaction).

Is Freewallet Safe?

We have already made a security measures review of Freewallet, but we should understand how safe this platform practically is. As the cryptocurrency sphere is still a point of attraction of numerous fraudsters, it is important to figure out if Freewallet is really a trustworthy service. Does it provide a decent security level? Which potential issues should be taken into account?

Customer Support on Twitter

As it was mentioned above the user is required to set up a password and a PIN and is free to enable 2-factor authentication, Multisig, withdrawal limitations, Touch ID. Besides, there are default safety measures applied by the platform. Freewallet uses cold storage technology to store users' assets. The assets are kept offline and the company guarantees the safety of its users’ money. Another safety measure is called Active Sessions Control. This feature provides the user with the opportunity to check if there were any suspicious activity associated with the user's account, get the info about such actions (IP address of the violator, device type, etc), and manage these connections remotely. So far there were no registered cases of successful hacking of the Freewallet cold storage.

Is Freewallet a Scam?

It's possible to find user reviews claiming that Freewallet is a scam. For example, there's a warning in the Monero Reddit community "Did you know? Freewallet is a scam." The warning page contains links to threads with alleged evidence, but those who read carefully won't miss the hypothetical nature of these allegations. Moreover, the most concerning thread contains responses from Freewallet representatives explaining the reasons for the inconvenience. It doesn't seem that people have really lost their coins, it's more likely that some of the wallet users faced some withdrawal delays. This thread is mentioned twice (two different links lead to the same thread). The rest two threads are almost identical. An OP asks Redditors if Freewallet is trustworthy because it turns out that private keys are not available for users. Many users are following the motto "not your keys, not your coins". For such people, the Freewallet team has already created a Lite version that allows users to keep their private keys. The years have passed since these threads were created, but the wallet is still in operation, and Monero is still on the Freewallet list of coins.

Accusations on Reddit

The screenshot above showcases a typical attack on Freewallet (although it's fair to say that similar accusations haunt many other companies, too). A Redditor starts a post with an "I was unaware that Freewallet was a scam until now" line although in the headline he expresses the lack of confidence that the money was gone. Many of those people who "know" that Freewallet is a scam are not sure if anything wrong has happened. We can see that this Redditor even got a message that service is not available at the time but for some reason instead of reaching out to the support team he decided to create a thread on Reddit and call the platform a scam. Interestingly, such posts gather positive responses from the Reddit community despite misguiding headlines and the lack of details, arguments, screenshots.

Moreover, Freewallet is known for monitoring new posts on the forums and social media in order to find the customers' complaints and solve the occurring issues. So, those who bother to scroll the comments under "Freewallet = scam" posts down will find out that representatives of Freewallet contact people who make posts about problems with the wallet and address the issues. Some examples can be seen here.

Many crypto-related companies face scam accusations from time to time because algorithms are not always working smoothly and people tend to worry about their money. What matters is if the company takes responsibility for the shortcomings and solves the problems. Freewallet team seems to care for its reputation and helps its users although the responsiveness of customer support is not always praised. Some users have to remind the support team of their queries multiple times and post negative online reviews to speed up the customer service reaction. Happily, in many cases the support team takes action. So we can say that this wallet is not free of potential stumbles upon, but in general, Freewallet is rather safe than not. 

Final Thoughts

As a conclusion, we can say that Freewallet provides a complex set of features (some of which are innovative) and solid functionality that can fit both novices and experienced cryptocurrency users (more likely they will be eager to use a Lite version to gain more control over their funds). The interface is intuitive which makes this wallet quite appealing, but at times users have to wait for lengthy periods of time to withdraw their coins. Freewallet doesn't seem to be a scam platform. It solves the issues and continues its work, but there are some aspects that should be improved.

Our Score
Security 4 / 5
Support 5 / 5
Ease of use 4 / 5
Reputation 5 / 5
Fees 4 / 5
Our Score
4.4 / 5

pros

In-built exchange

Multi-currency wallet

Credit cards accepted

Multi-language user-friendly interface

cons

Customer service needs improvements

No backup for Crypto Wallet

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User reviews
Donna 17 September, 10:00 PM
5.0

Helpful support, I usually get the answer with 5-10 minutes.

Topp 12 September, 2:25 PM
5.0

I'm a loyal client form very beginning, I used to have some tiny issues but all of them were resolved quickly without any long problems. Free wallet is the best

Ted Ariole 9 September, 9:41 PM
5.0

Had an issue with recovering my account and thought all hopes were lost but I must appreciate the efforts of the freewallet support which was superb and helped me in recovering my account.thanks so much got my trust back

Madara 8 September, 12:41 PM
5.0

Amazing platform, all the bugs and problems are fixed at once.

Bako 5 September, 7:01 PM
5.0

It's still good, I've been using it for a long time a I've never regretted it.

HellCat 31 August, 5:15 AM
4.0

Had great service on my last problem they were very attentive and professional. Problem was resolved in a very ti.ely manner. Thank you Richard and Paul.

Mak 30 August, 1:49 PM
5.0

I totally agree with that all positive marks here, freewallet is the best place for keeping crypto money.

Rahim 29 August, 11:45 AM
5.0

Freewallet is a good service for keeping money. 5 stars.

Andrew 28 August, 7:51 PM
5.0

Freewallet was considerate, patient, and quick to respond when I asked for support. I like the app for XMR/Monero. It is fluent, simple, and offers very good privacy.

Ana 26 August, 1:03 PM
5.0

They are simply the best. Exchanging with their team was one if not the easiest and pleasing communication exchange that I had to do, and we all end up having to discuss with a group company sometime to time.

wael omar 23 August, 5:09 PM
5.0

The support is very good and they do their job perfectly
The wallet is easy to use and has a lot of currencies interface easy, especially thanks to the free wallet.

Tracs 22 August, 3:02 PM
5.0

The service is amazing, I've never expected so professional support from the wallet.

Joe Labellarte 20 August, 4:43 PM
4.0

Positive:The support team was quite responsive - same day or next day response and they successfully resolved my issue of not being able to get into my Freewallett account due to 2FA.
Suggestion for improvement:
When they asked for supporting documentation I first sent attachments that were not jpeg files and I did not know that they needed jpeg files until they responded in a subsequent email. Suggestion: when they send an email requesting for supporting pictures that they mention that they need the pics to be saved a ".jpeg" files.

Mercados 19 August, 9:25 AM
5.0

It's got a good mark for a reason. The reason is a stable website work and professional support.

Ric 16 August, 11:45 AM
5.0

I'm keeping here ETH and some LTC. They are growing and I watching for it with big pleasure. Freewallet is a good platform to do that.

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Freewallet Review 2020