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Freewallet Review 2021 - Is It Safe?

Country: Estonia
Launched: 2016
Security: Third Party Encrypted
Anonymity: High
Has trading facilities: yes
Features: 2 Factor Authentication, Multi-Signature, Hierarchical Deterministic
Expert Review
Mar 11, 2021

Freewallet is a cryptocurrency wallet brand supporting over 30 currencies. It provides both single- and multi-currency wallets. The wallet is available for iOS and Android, and also exists in the form of a web interface application. There are several single-currency wallets and two multi-wallets — Crypto Wallet and Freewallet Lite. Users of Freewallet can transfer coins to each other for free. Another significant feature is the ability to pay for mobile phone service via this wallet. The web version features an in-built crypto exchange. Freewallet users can buy Bitcoin, Litecoin, and Ethereum with a credit card. The wallet is available in English, Simplified Chinese, Spanish, Russian, French, German, and Italian languages. 

Providing its users with so many available coins for purchase, Freewallet is actually a leader in this indicator, especially when compared with other wallets that offer not so many coins.

On the Internet, one can find scam allegations concerning Freewallet so it is reasonable to find out if Freewallet a scam or is it a legit service? Most of the allegations are quite standard. People accuse Freewallet of blocking accounts or complain that sent money didn't reach the address. Usually, these issues are successfully solved by the support team and have nothing to do with malicious activity.

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  1. Freewallet History
  2. Types of Wallets
  3. Registration
  4. Setting the Security Measures
  5. How to Add Funds to Freewallet Account?
  6. How to Buy Cryptocurrencies With a Credit Card?
  7. Inbuilt Exchange
  8. Tracking Transactions
  9. Freewallet Fees Review
  10. Is Freewallet Safe?
  11. Is Freewallet a Scam?
  12. Final Thoughts

Freewallet History Review

Freewallet development team had started its work in 2016 in Tallinn, Estonia. The first product of the Freewallet team was the FantomCoin wallet. As the app proved itself to be successful it was followed by the production of wallets for Ether, Bitcoin, and Monero. All these wallets were created for Android. In the same year, the Ethereum wallet quickly became one of the most popular apps on Google Play and all the wallets became available for App Store.

The next big step was the launch of the first multi-wallet by Freewallet in 2017. It was a web-based app. The same year Freewallet created the first Bitcoin Gold wallet (for Android) and the first Bitcoin Cash wallet (for iOS and Android) which were followed by other single currency wallets. Also, Freewallet is responsible for the creation of the very first Tron wallet and early support for Bytecoin, the currency based on CryptoNight protocol. The brand became more popular when it was featured in one of the episodes of the OA TV series (Netflix) in 2019.

Freewallet Homepage

2021 Update

As of 2021, Freewallet keeps on growing. In January, a series of giveaways were held among the Freewallet users. To make a community stronger, Freewallet has significantly gained its social media presence in late 2020. Additionally, in 2021, there was established a partnership between the wallet and the MoonPay payment provider. This collaboration significantly increases the comfort of buying cryptocurrencies with credit cards on the Freewallet platform. Since MoonPay supports 42 fiat currencies it is safe to say that Freewallet became an international crypto gateway. 

Types of Wallets Available

1. Crypto Wallet. This app is a multi-currency wallet available for Android and iOS. Also, it has a web version. Crypto Wallet makes it possible to store over 30 currencies in one place. These currencies are Bitcoin, Litecoin, Monero, Ether, Bitcoin Gold, Doge, Zcash, Stellar, and others.

There's no backup option for Crypto Wallet. In this case, when a user needs to recover this wallet he needs to contact the support team and provide certain information. Private keys are not available for users and are stored by the company. Crypto Wallet users can send coins to each other for free.

2. Freewallet Lite. This is another multi-currency wallet. Just like Crypto Wallet, it is available for Android and iOS. The Lite version supports a different set of coins. Freewallet Lite users can store BTC, ETH, and ERC20 tokens in it.

Unlike Crypto Wallet, the Lite version requires backup for recovery of the wallet (restore of the wallet requires the use of the mnemonic phrase), private keys are stored by the wallet users and the transactions between the users of the Lite version are not free. This wallet is hierarchical deterministic, absolutely anonymous, and requires no registration. The new address is created for every transaction. Lite version has real-time cryptocurrency charts and a feature of balance in the fiat currency of choice.

3. Single-currency wallets. To date, the Freewallet family includes dozens of dedicated single-currency wallets. Most of these wallets are available both for Android and iOS. These wallets request a phone number, Facebook, or email address for logging in.

Some of the currencies (for instance, BTC) can be bought right via the wallet app with a credit card. Bitcoin can be used to top-up the cellphone balance. Single-currency wallets have free transactions inside of the Freewallet network. Users sending coins to third party wallets can choose one of the four fee plans (it is relevant only for Bitcoin). These wallets can be funded with other cryptocurrencies that can be exchanged right via the app interface.

The full list of the assets supported by Freewallet can be found here.

How to use Freewallet: Registration

The registration process doesn't take much time. The user provides an actual email address that should be confirmed (users cannot withdraw their funds until they confirm the email address). Besides inserting the email address the user needs to create a strong password and short 4-digit PIN. This PIN is requested when the user performs any significant action with the wallet. When the PIN is set and the email address is confirmed the registration process is finished and it's better to turn on all the protection measures for the wallet.


It's worth mentioning that the use of Freewallet Lite requires no registration as this wallet is privacy-focused and fully anonymous.

How to use Freewallet: Setting the Security Measures

This is the second recommended step after the registration of the account and confirmation of the email address. Security should not be neglected and there are many aspects that depend on users no less than on the platform itself.

All the wallets can be secured with five protection features.

1. PIN. We have already mentioned PIN while talking about the creation of a Freewallet account. The functionality of PIN is the same as for PINs used for traditional bank cards.

2. Touch ID. The user may set a Touch ID that will request his/her fingerprint to log into the account.

3. 2-factor authentication (2fa). This protection measure is very important because it creates an additional security check before the withdrawal of the funds. When password and PIN (which can be obtained by hackers from compromised emails or messages) are inserted, one needs to insert the unique code (One Time Password) that is generated (updated) every 30 seconds on the user's device. So without this device, no one cannot withdraw funds from the user's account.

4. Multi-Signature Email Confirmation (Multisig). This protection measure (if enabled) makes it impossible to withdraw funds without confirmation of the transaction via email. To make this step more efficient Freewallet allows setting up to 5 email addresses for the email confirmation. The transaction is finished only after the withdrawal gets confirmed from all of the addresses.

5. Setting the Maximum Daily Amount of Withdrawals. This step is quite intuitive. In the emergency case when the violator somehow managed to withdraw some funds, a part of this money can be saved via this limitation.

If users don't bother to enable these protection measures, their accounts might be vulnerable to thieves. Some hackers get the user's password and PIN via phishing websites (such sites are well-spread in the cryptocurrency sphere) or via fraudulent schemes on social media platforms (some thieves impersonate the official pages of cryptocurrency platforms in order to obtain its users' login data). Knowing the user's email, password, and PIN number can be enough to empty the user's account via the web wallet. That's why Multisig, Touch ID, and 2-factor authentication are very important to provide maximum security and make the wallet safe.

How to Add Funds to Freewallet Account?

The instruction for Crypto Wallet. In order to send money to Freewallet, one needs to proceed to the "Receive" tab of the application and specify which currency will be sent to Freewallet. The application will display the "Receive address" and the QR code. This address should be used as a destination address while sending coins from the sender's address. For sending some assets one needs to add a message for the transaction identification.

Single-currency wallets have a little bit different algorithm for adding funds. One needs to tap on a plus icon at the bottom of the screen and then choose the "Receive" option on the menu. Then the user will be provided with an address and QR code which should be used by the sender to send money to the Freewallet account.

The Account Tab

How to Buy Cryptocurrencies With a Credit Card?

Freewallet provides an easy and instant way to buy cryptocurrencies with a credit card. Nevertheless, there are some limitations to consider before buying cryptocurrencies with a credit card on Freewallet. For instance, although the company supports most of the existing cards (including Visa, Master, and even some virtual and prepaid cards), the Freewallet team doesn't guarantee that the bank won't decline the transaction due to the rules of this bank.

More than that, there are limitations in the amount of money one can spend on cryptocurrency. The minimum amount that can be spent on cryptocurrencies in one transaction is $50. The maximum amount that can be spent on cryptocurrencies in a length of 24 hours is $20,000. Users can't spend more than $50,000 on cryptocurrencies per month.

When buying cryptocurrencies with a card, Freewallet collects fees. The fee amount is 7%. The minimum fee is $11. In the case of buying cryptocurrencies with a card that has currency different than USD or EUR, the bank will charge additional fees for the conversion of the user's assets.

Freewallet service is available for the residents of 36 countries (members of FATF). These countries are the UK, Germany, France, Russia, the US, and others.

In order to buy cryptocurrencies via credit card one needs to do the following steps:

1. Log in to his Freewallet account.

2. Choose the "Buy with a card" tab in the upper right corner.

3. The next step is choosing a proper cryptocurrency and its quantity. Freewallet allows buying BTC, ETH, and LTC with a credit card.

4. After that, one needs to choose the fiat currency that will be used for the payment (there are two options: USD and EUR).

5. The next step is specifying the sum. It's important to hold in mind that the payment provider used by Freewallet will probably ask some questions to identify the user. The verification process may take up to 2 hours.

6. The transaction gets processed and the user receives the desired amount of BTC, ETH, or LTC.

More than that, Freewallet has partnerships with MoonPay and Simplex. Thanks to these services, buying with a card became very simple. There are over 40 national currencies available for Freewallet users. The minimum payment is $20.

Inbuilt Exchange

Although crypto trading platforms like HitBTC or Huobi can offer more options and features for traders, the exchange of coins can be easily made right in the wallet interface. Freewallet provides a feature of exchanging crypto assets within the user interface of the wallet. The process is quite simple: there are two boxes on the page of the exchange. The first one is for the quantity and the type of cryptocurrency the user is going to send, and the second one is for the quantity and the type of cryptocurrency the user is going to receive. There is a choice of over 50 available cryptocurrencies to choose from. The exchange is processed via the "smart transaction" algorithm that quickly changes one currency for another. There's no way to set the fees of the Freewallet exchange service but it's safe to say that this feature can be time-saving and useful in cases when the need to change the currencies is urgent.

Freewallet has joined forces with Changelly to combat the crisis by opening off-chain exchanges for a list of 54 coins and ERC20 tokens, including BTC, ETH, EOS, and LTC. Off-chain exchanges are executed in 2-3 minutes and characterized by better rates and enhanced anonymity.
Off-chain exchanges are transactions in which digital assets are moved outside of the blockchain itself. By moving assets outside of the blockchain, users are able to enjoy three distinct advantages over on-chain transactions. 

Tracking Transactions

Another feature that makes Freewallet more convenient is an inbuilt transaction tracker. There's a separate page on the Freewallet website where any user is free to put a special code that is called Request ID in the proper box to see the status of the transaction and all the related information.

The request ID is a code similar to the transaction hash. This code is generated for each transaction that takes place within the Freewallet ecosystem. Request ID can be found in the History section by tapping on the transaction from the list of transactions (request ID is displayed right under the transaction hash).

One of the possible functions of the request ID is proof of the fact that the transaction took place. Request ID can be sent to a receiver as evidence.

Transactions Tracking

On Freewallet the following transaction statuses are possible:

1. "Created" — the transaction had appeared on the Freewallet side, the request ID was generated.

2. "Validation" — the transaction was interrupted by the sender or wasn't confirmed via email.

3. "Waiting for hash / Received hash" — the transaction is yet to be included to the blockchain and awaits confirmation. At this stage, the transaction cannot be canceled nor deleted.

4. "Pending" — at this point, the transaction is processed by the node. After processing the transaction should be confirmed and added to the block.

5. "Confirmations" — the final stage before the finalization of the transaction and adding it to the block. On the "confirmations" stage the user can check in real-time the number of confirmations the transaction gets.

6. "Confirmed" — this status means that the transaction was finished successfully and the assets have reached the receiving party.

The transaction status is displayed only for the first 7 days after the transaction took place.

Freewallet Fees

The users of Freewallet don't pay transaction fees when they send coins to each other. Nevertheless, they have to pay network fees. Free transactions are achieved thanks to off-chain transactions technology.

When sending Bitcoin to a third-party wallet, the user is free to choose one of the four fee options (the higher the fee, the faster is transaction).

Is Freewallet Safe?

Before starting to use any platform we should understand how safe this platform is. As the cryptocurrency sphere is still a point of attraction of numerous fraudsters, it is important to figure out if Freewallet is really a trustworthy service. Does it provide a decent security level? Which potential issues should be taken into account?

We have already named the security measures available on Freewallet above. Users can turn on many of them themselves. These security measures include PIN code, 2-factor authentication (this measure critically decreases the chances of being hacked), Touch ID, multi-signature email confirmation, and finally setting a limit of daily transactions. All these features if enabled will make hacking of the account and the withdrawal of funds by violators hardly possible. However, users who don't take security measures seriously subject their funds to risk. This risk is limited by the protection measures applied by the Freewallet team by default.

Another safety measure that supposes the user's participation is called Active Sessions Control. This feature provides the user with the opportunity to check if there were any suspicious activity associated with the user's account, get the info about such actions (IP address of the violator, device type, etc), and manage these connections remotely. So far there were no registered cases of successful hacking of the Freewallet cold storage.

Customer Support on Twitter

Apart from steps that should be taken by the users, there are default safety measures applied by the platform. Freewallet uses cold storage technology to store users' assets. The assets are kept offline and the company guarantees the safety of its users’ money. This is the crucial point as the funds stored on the "hot" (online) wallets are frequently subjected to hacking attempts. Most cases of huge cryptocurrency thefts are associated with hot wallet hacks.

All in all, the combination of the protection features available for users and the fact that the funds are stored offline makes Freewallet a safe platform. If you turn on 2fa, PIN, and use other available security options, the potential for someone to break through all the barriers in order to get your funds is close to zero.

Is Freewallet a Scam?

It's possible to find user reviews claiming that Freewallet is a scam. For example, there's a warning in the Monero Reddit community "Did you know? Freewallet is a scam." The warning page contains links to threads with alleged evidence, but those who read carefully won't miss the hypothetical nature of these allegations. Moreover, the most concerning thread contains responses from Freewallet representatives explaining the reasons for the inconvenience. It doesn't seem that people have really lost their coins, it's more likely that some of the wallet users faced some withdrawal delays. This thread is mentioned twice (two different links lead to the same thread). The rest two threads are almost identical. An OP asks Redditors if Freewallet is trustworthy because it turns out that private keys are not available for users. Many users are following the motto "not your keys, not your coins". For such people, the Freewallet team has already created a Lite version that allows users to keep their private keys. The years have passed since these threads were created, but the wallet is still in operation, and Monero is still on the Freewallet list of coins.

Accusations on Reddit

The screenshot above showcases a typical attack on Freewallet (although it's fair to say that similar accusations haunt many other companies, too). A Redditor starts a post with an "I was unaware that Freewallet was a scam until now" line although in the headline he expresses the lack of confidence that the money was gone. Many of those people who "know" that Freewallet is a scam are not sure if anything wrong has happened. We can see that this Redditor even got a message that service is not available at the time but for some reason instead of reaching out to the support team he decided to create a thread on Reddit and call the platform a scam. Interestingly, such posts gather positive responses from the Reddit community despite misguiding headlines and the lack of details, arguments, screenshots.

Moreover, Freewallet is known for monitoring new posts on the forums and social media in order to find the customers' complaints and solve the occurring issues. So, those who bother to scroll the comments under "Freewallet = scam" posts down will find out that representatives of Freewallet contact people who make posts about problems with the wallet and address the issues. Some examples can be seen here.

Many crypto-related companies face scam accusations from time to time because algorithms are not always working smoothly and people tend to worry about their money. What matters is if the company takes responsibility for the shortcomings and solves the problems. Freewallet team seems to care for its reputation and helps its users although the responsiveness of customer support is not always praised. Some users have to remind the support team of their queries multiple times and post negative online reviews to speed up the customer service reaction. Happily, in many cases the support team takes action. So we can say that this wallet is not free of potential stumbles upon, but in general, Freewallet is rather safe than not. 

Final Thoughts

In a conclusion, we can say that Freewallet provides a complex set of features (some of which are innovative) and solid functionality that can fit both novices and experienced cryptocurrency users (more likely they will be eager to use a Lite version to gain more control over their funds). The interface is intuitive which makes this wallet quite appealing, but at times users have to wait for lengthy periods of time to withdraw their coins. Freewallet doesn't seem to be a scam platform. It solves the issues and continues its work, but there are some aspects that should be improved.

Our Score
Security 4 / 5
Support 5 / 5
Ease of use 4 / 5
Reputation 5 / 5
Fees 4 / 5
Our Score
4.4 / 5
Pros and Cons

- In-built exchange
- Multi-currency wallet
- Credit cards accepted
- Multi-language user-friendly interface


- Customer service needs improvements
- No backup for Crypto Wallet

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User reviews
Oleg 28 May

Отвратительное обслуживание. Очень похоже на мошенничество. Я и моя семья - беженцы из Украины. Настоящие беженцы. Луганская область. В начале марта я продал все что мог продать за наличные, в течение 3-4 дней после 24 февраля (Квартиры разрушены). Так как с момента начала войны передвигаться по стране стало довольно опасно и резко участились случаи грабежей и бандитизма, было принято решение о переводе наличных в tether и использовать Freewallet для этого. Что было успешно и сделано посредством p2p. После получения временной защиты в одной из стран ЕС, мне, естественно, понадобились средства для оплаты жилья и еды. Не говоря уже о медикаментах (Я инвалид 2 группы). При попытке перевести средства с моего кошелька для перевода на банковский счет фиата, я получаю блокировку своего кошелька и переписку на 2 дня со службой поддержки, которая вместо того что бы быстро проверить предоставленные документы, начинает предлагать мне выяснить данные людей, которые мне переводили tether на кошелек. Я честно и прозрачно описал всю ситуацию. Предоставил все возможные и не очень документы. Пояснил что эти средства - единственные средства для существования меня и моей семьи. И то, что мне нужно оплачивать жилье в ближайшее время, опять-таки кормить семью, итд. В ответ служба поддержки кормит меня отписками. На вопрос когда же мне разблокируют счет с моими деньгами - мне ответили что сроков конкретных нет. Ожидайте. В результате ожидания - меня и мою семью выгонят на улицу, я буду вынужден питаться на помойке, равно как и моя семья. И это - результат доверения моих собственных денег компании с названием Freewallet.

Lazaro 11 May

Hola siguen pasando los días y aún nada de mi dinero ya llevo dos semanas, escribame a mi correo y le envio toda la información, como le explique le envie varios tiket, ya no se que mas hacer escribame al correo y le explico todo.....

Review image Review image
14 May
Deat Lazaro, please don't worry, your case has been forwarded to our finance department. Once there is news, you'll be contacted via email.
Lazaro 04 May

Mi criterio es muy malo se supone que la solución a los problemas sea ágil ,ya llevo una semana escribiéndole a soporte sobre una operación que realice que fue transferir saldo de mi dirección de freewallet a mi propia dirección y el dinero supuestamente tenía que regresar a mi propia billetera .El dinero salió y nunca regreso .

10 May
Dear Lazaro,
Could you please provide us with your support ticket number? We'll be happy to look into its details and assist you with your issue. Thanks in advance!
Дд 29 Mar

Вывел по глупости bttold,не почитав комментарии,на сайте висит сообщение от 27 января про системное обновление,это что получается?два месяца обновить не могут?

Review image
30 Mar
Hello, apologize for the inconvenience, BTT is still under maintenance. Once it is over, we will remove the in-app notification. Please keep up with our updates!
Georgy 11 Mar

Все больше и больше убеждаюсь, что это мошенники.

1) Заморозили большую сумму, без всяких на то причин.
Попросили документы паспорт, селфи, фото лица с приложением, фото с надписью на листке бумаги названим кошелка и датой.

2) Следующая письмо: Отправьте нам документ подтверждающий ваше место жительства на английском языке.
Выписка была получена мгновенно от банка тинькофф и предоставлено в тх.

3) Следующая письмо: Перешлите нам письмо которое отправил вам банк с вашей выпиской чтобы мы могли видеть, что это отправил вам банк.

4) Следующее письмо: Мы видим что отправлено вами квитанция не совпадает по весу того письма который отправил вам банк.
Снимите видео как вы пересылаете письмо от банка нам.

5) Следующая письмо: Все ваши данные приняты и отправлены в службу безопасности.

На протяжении двух недель службы технической поддержки кормят только завтраками.

В случае того когда ты пишешь им повторное сообщение и напоминаешь о себе, они говорят: Пожалуйста сократите количество писем с одним и тем же вопросом.

Какое право они имеют требовать такого формата документы, плюс видеозапись. Себе не позволяет даже банк или какая-то крипто бирже такого уровня подтверждения личности.

Кто будет возмещать мои убытки в тот момент когда мои монеты находятся в кошельке и удерживаются безосновательно на протяжении долгого времени? А курс при этом падает.

Это приложение просто дно!
Твёрдая единица.
Удалить все их приложения из маркета.
Привлечь к ответственности.
Возместить всем пострадавшим убытки.


28 May
100% поддерживаю! Я был удивлен, почему у меня не попросили мои медицинские анализы. Абсолютно абсурдные требования.
Они проводят какие-то там процедуры, а я теряю деньги из-за курса, и если я через 3 дня не оплачу квартиру - меня и мою семью тупо выгонят на улицу.
15 Mar
Hello, we can see that your verification procedure has been successfully completed a while ago. Please check your account, it's fully operational now. If you need further assistance, please let our specialists know.
12 Mar
Hello! Our system has noticed unusual activity in your account, which is why your transactions have been temporarily suspended for security purposes. Please note that Freewallet follows a consistent security protocol in the verification process. At the moment, the provided information is being reviewed by specialists of our Security Department. Once the verification procedure is completed, all operations will be resumed.
Country: Estonia
Launched: 2016
Security: Third Party Encrypted
Anonymity: High
Has trading facilities: yes
Features: 2 Factor Authentication, Multi-Signature, Hierarchical Deterministic