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Exodus Wallet Review 2021 - Is It Safe?

Country: USA
Launched: 2016
Security: Personal
Anonymity: High
Has trading facilities: yes
Features: Hierarchical Deterministic
Expert Review
May 21, 2020

Exodus is a top-tier multi-cryptocurrency wallet with rich opportunities for personalization and numerous available features. It was founded in 2016 with the idea to provide crypto beginners with a convenient tool to handle their coins. There is no sign-up or maintenance fee charged for its use.

Exodus is based on software. It is not an online wallet. The number of supported coins is quite large (currently 45+). As of now, it covers the major part of altcoins. With token assets being added to this, the total number of supported assets is over 100. In here, you’ll have access to private keys. 

  1. How to Use the Exodus Wallet? Overview and Features
  2. Customer Support
  3. Exodus Fees
  4. How Secure Is the Exodus Wallet?
  5. How to Cash Out From the Exodus Wallet?
  6. Feedback
  7. Conclusion

How to Use the Exodus Wallet? Overview and Features

There is a dedicated desktop Exodus crypto wallet application. It fits Windows, Linux, and OSX OS.
Apart from that, you can use mobile apps on both Android and iPhone devices.

You won’t need to sign up with email or personal details in order to get into the wallet. Just set your password.

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Exodus Homepage

Exodus offers to employ Trezor hard wallet as it has a partnership with Trezor. It means that you can buy, install and pair Trezor with Exodus wallet, using the software.

When you are creating an account, you are given a 12-word passphrase. You will be also sent an email with the backup link. Once you download an app, you’ll straightly get into the wallet without authentication and/or putting your personal login details.

Exodus works as a handy tool for storing, sending, receiving and exchanging cryptos.

Interestingly, you won’t find Dogecoin on the list of the offered assets. This is due to the fact that in 2017 the platform removed Dogecoin from its list explaining it by lack of necessary updates from the side of the coin’s Dev team.  

Exodus supports a certain list of ERC20 tokens. If you happened to transfer an unsupported token, you’d need to employ the private keys in order to handle this.  

The wallet has an elaborate and well-thought interface. It can boast a wide range of national currencies (up to Mexican peso or Israeli new shekel), in which you can reflect your coins.

The List of Supported National Currencies

Also, users can take advantage of the built-in trading feature. The exchange is integrated into the wallet as an extension. Using this swap function on the wallet is recommended only for the amounts that would notably surpass the accompanying fees. 

There is a page on the website where you can track the online status of currencies. Customers enjoy real-time live charts as well as the history of price on the app’s screen. 

We’d like to highlight another great advantage of the wallet. As for the backup options, one would be able to restore private keys provided they saved the seed phrase. This is an automatic action. 

Customer Support

As many online wallets, Exodus does not offer phone support or in-app hot service. If you need assistance and check out the relevant option in your app, you’ll be redirected to the Knowledge Base (which is quite elaborate though) or section where you can submit your customer query. The “instant” answers option on the website is quite helpful. 

The Support Page

Live chat is offered in the form of dialogue in the “Slack” channel. It takes a long time to get loaded and as far as we can see it offers a special Slack account to be created first. 

Exodus Fees

The wallet applies a dynamic pricing model. In the “Help” section of its website, you are advised to check fees in the lower part of the sending section right in the wallet’s window. However, Exodus wallet fees will be different if you are sending Ethereum and smart contracts. 

In general, all you need to know about Exodus wallet fees is that they are based on the dynamic price model. It means that at the time of sending out your transaction the wallet automatically sets the most suitable fee in order to be able to push your transaction through blockchain and make it receive a faster confirmation. Of course, it means that you’ll need to reserve some extra money if you are sending a transaction in the congested blockchain. 

In its explanation on the official website regarding the company’s business model, Exodus refers to the “portion of spread on exchanges” as the main source of revenue. On average, the wallet’s fees are considered to be higher than on the most part of crypto wallets. Exodus is also compared with other platform allowing to customize transaction fees on users’ side. 

How Secure Is the Exodus Wallet? Is It Safe To Use?

If you are wondering how safe the Exodus wallet is, let’s try to find it out. 

The point which could jeopardize the security of the wallet to many potential customers is the lack of a 2FA feature. Similarly, Exodus misses multi-signature confirmation. In one of the articles in the ‘Help’ section on their website, the Exodus team explains that instead of offering “traditional 2FA”, the company implements a higher level of security with the help of Trezor wallet. 

No PIN code is required, which also simplifies the task for potential hackers. 

The wallet team ascertains that it does not store any sensitive data about your wallet on their server. The information about the user’s wallet is only stored on their own PC or mobile device. 

While making your research on the wallet service, you may encounter the combination “Exodus Eden wallet”. This is the option that must be carefully used only by advanced crypto enthusiasts. Upon that, the Exodus support team does not maintain support Eden wallet option. This way, you only have to rely upon yourself when dealing with this option. 

In a number of tips and articles on the company’s website, it warns customers against storing significant amounts of funds on software Exodus or Eden wallets. As an alternative, a more secure Trezor wallet is suggested. 

The company’s explanation of the lack of “traditional” security features is that nobody in the team has access to end-users’ credentials and, therefore, would not be able to reset access in case there is a problem with any sort of additional identity confirmation, such as 2FA, or PIN code. This way, a relative disadvantage (such as lack of 2FA) is interpreted in a different light and comes as a testimony of a higher security layer offered to Exodus customers. In other words, the whole security concept of the company is to maintain the security process on its own rather than relying on any 3rd party. Instead of offering additional security features, Exodus encourages you to enhance the overall data security via the use of Trezor hardware wallet. 

Being a hot wallet, Exodus can be subject to online attacks. 

Of course, the wallet developers aim to keep the whole operation process as easy as possible. That is understandable. Upon that, the safety precautions receive a lower rank on the list of priorities. So, we cannot give a definitely positive answer to “How safe is Exodus wallet” question.

How to Cash Out From Exodus Wallet?

How to cash out from Exodus wallet or what are withdrawal options? 
You can encounter a lot of queries on how you can cash out from the Exodus wallet.

In the meantime, crypto-to-fiat exchange, or to put it simply, the possibility to withdraw your funds as the real (hard) currency is not provided by Exodus. As the team explains on their Medium blog, introducing this feature would require tremendous changes in the form of stronger legal compliance, tough regulation and necessity to implement a KYC-check. With the new regulations, users would have to sacrifice their privacy, which is not acceptable.


Trustpilot customer experience platform shows a rather high rating for Exodus: 4 stars. General feedback on the wallet and its service is positive. If you may encounter mixed opinions: most probably, this discontent is caused by the security issue.


We can definitely conclude that the UI, navigation, and design of the Exodus wallet make it intuitive, easy-to-use and comfortable for users of all levels. The number of cryptocurrencies offered, quick swap of coins inside the wallet and backup option make Exodus the choice of many users. However, there are certain security concerns, which we’ve specified in the above-written profile. 

Our Score
Security 4 / 5
Support 5 / 5
Ease of use 5 / 5
Reputation 5 / 5
Fees 3 / 5
Our Score
4.4 / 5


- Access to private keys
- The possibility to retrieve private keys, using the seed phrase
- Great variety of currencies
- Easy swap (crypto-to-crypto conversion)
- Prompt support and extensive ‘Help’ guide


- Lack of major security features
- Relatively high fees

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User reviews
Razzo 24 January, 8:56 PM

The main thing is stability. I found it here.

Odriosola 6 December 2020, 9:57 AM

I like the simple registration process, just password and the login. Cool

eugene 1 December 2020, 3:59 AM

im using linux mint and i downloaded the program /extension or whatever it is and nevere got a seed

as oppsed to metamask its an (extension) firefox (windows) where i did get a seed

nothing online about if you didnt get a seed and the thing is running but i dont dare use it

Ittil 15 November 2020, 12:05 PM

I'd agree, the fee is high. But the service is good and I can let myself to pay for it.

Silker 9 October 2020, 6:53 PM

I didn't remember any issues or bad situation with Exodus. Everything was safe and sound.

Man 6 September 2020, 12:09 PM

My friend advised me to try that wallet. I found it rather convinient and good-looking. I still use it.

Muril 7 August 2020, 7:07 PM

I expected not so high fee. But as an exciting and storage is fine

Jorje 31 July 2020, 6:56 PM

Exodus provides a good-loking interface. Moreover, it's a convenient. The website navigation is great.

Сергей 30 July 2020, 5:46 AM

Скажу вкратце, кошелек хороший, а тех поддержка отличная, возникла проблема с переводом за пару минут решили

Isy 19 July 2020, 1:52 PM

I found a number a positive reviews in the internat and I decided to use it. It's quite all right, I guess. The Depositing method is easy and I like the way it is.

Xilary 3 November 2019, 8:48 PM

Perhaps, I'm lucky, but I never felt something like blocking accounts, disabled funds or long withdrawal on the platform. Or, it's just a great place helping me to avoid all these sheety issues.

Ivan 3 November 2019, 7:57 AM

Not a big trader, but what I did here it was always smooth and fast. I don't even know how to contact the support, because I don't need it. I think it's a good mark.

Petri 2 November 2019, 1:19 PM

I can't witthdraw my BTC, the exchange informs me that my account was compromised. But I have no clue what it means. The support demands me to provide with the id docs, but that's nonsense, it was always me. Really frustrating.

Saul 30 October 2019, 8:43 AM

It's a trustworthy exchange, in my opinion. The desktop version of the platform is an easy to easy, it helps traiding without any additional and pointless feature,just sell and buy. But, I'd like to have not so high fee, probably it's the main thing that bothering me. But, my overall mark is 4 stars.

Colt 25 October 2019, 7:49 PM

The platform has a good interface but the fee structure is hot so perfect, I notice, that I can lose a relatively high amount of the funds on it. My overall mark is 3 stars, nonetheless the fee is high for me.

Country: USA
Launched: 2016
Security: Personal
Anonymity: High
Has trading facilities: yes
Features: Hierarchical Deterministic