logo Exchange Review 2019 - Usable or Not?

By Cryptogeek | 10 Sep

This survey includes topics such as overview with information on critical facts about this exchange, main features and fees, exchange customer service, frequently asked questions and other things which are connected with user’s safety. exchange overview was founded in 2013 by Lin Han. The platform is operated by Gate Technology Incorporated. 

What is location? exchange headquarters are based on the greater Chicago area (MA, USA). The current public status of the organization is private. exchange is funded by 5 BLOCKS CAPITAL, a private investment company based in Seoul, South Korea.

This year, April 17, managed to raise raised $64,000,000 as an initial coin offering (ICO), and according to exchange CMO Mrs. Marie Tatibouet on April 8, 2019, it raised an undisclosed amount of capital from 5 BLOCKS CAPITAL. exchange is not available for the residents and citizens of the following states and countries as mentioned on the official page:

  • Washington DC (U.S.);
  • New York (U.S.);
  • Cuba;
  • Iran;
  • North Korea;
  • Sudan;
  • Syria;
  • Pakistan;
  • Venezuela;
  • Crimean Peninsula.

The list except for countries and the U.S. state is considered neither too small nor too big and quite easy to explain.

Supported coins

There are 180 different coins and about 400 cryptocurrency markets available on offers the ability to rank the coins in three ways, default, symbol, and market capitalization. An investor or trader can find the most common coins such as Bitcoin, Ripple, Ethereum, Stellar, Tether, BinanceCoin, and other less common coins such as Atonomi, Traxia, Endor, Lino. For sure, offers a wide variety of coins to choose from and trade. exchange features

Signing up is an easy task. But there is an unusual procedure for verification being a human and not a robot. 

After clicking the link sent to your email, you can start using the main features of the exchange. There are several tabs to explore and some recent contests. Users can check the received prizes at The primary tabs are ‘Home’, ‘Markets’, ‘Margin Trading’, ‘Contracts’, ‘HODL & Earn’, ‘Startup’, ‘Wallets’, ‘Help’, ‘Live Support’ and ‘Mobile App’.

Some of the key features are:

  • A considerable number of cryptocurrencies available. There are about 180 different coins and nearly 400 different cryptocurrency markets to choose from and trade or invest.
  • Trading is available using margin trade with up to 10 times leverage.

Still, there is also available margin lending or margin borrowing funds, traders and investors can participate in period investment plans, such as the Perpetual Contract, which is highly leveraged and there is a disclaimer for the associated risks. There is a crypto collateral loan also available.

  • Startup is a blockchain asset discount offering platform to provide decentralized blockchain assets (BTC, ETH, etc.) sales with a discount.
  • Many exchange trading tools and possibilities. Technical analysis charts, information about order book, global markets, and trade history. Markets are classified into five main categories. USD markets, CNYX markets, BTC markets, ETH markets, Low Liquidity, and my markets. Low liquidity in the market with fewer coins available, only seven coins. USD markets are the market with more coins available, currently 195 coins.


Available deposit and payment methods doesn't accept fiat deposits. To trade any coin, the traders must transfer their cryptocurrencies to the exchange. This could pose technical difficulties for the beginner traders. In general, the deposits are free, but there is a withdrawal fee, which differs for every coin. What is very important to note is that there are daily withdrawal limits. 

Wallets on exchange are provided free of charge to all account holders on the platform. To deposit, you can click on the Wallet tab and choose from the large variety of wallets available.

Traders must pay a lot of attention with deposits and withdrawals as the sending address will not be the same as with the deposit address. In the event of a deposit with any digital currency that is not supported by exchange, the funds will be lost as the exchange will not be able to make a refund. 

So, it is highly advisable to double-check these safety procedures for both deposits and withdrawals. The time to process both deposits and withdrawals is immediately, but there could be delays in the duration, which are mostly related to the speed of the blockchain. fees

When trading cryptocurrencies, the various fees for depositing and withdrawing are always essential to take into consideration. 

So what are fees? fees for different currencies withdrawal fees

For withdrawals, a fee is charged per transaction, regardless of the amount you want to withdraw. While the withdrawal fee varies for each coin, the withdrawal fee is low in general. deposit fee deposit fee is zero. trading fees

Trading fees, however, a bit complicated. Low Fee for Perpetual Contract Trading.

Trading fee for Perpetual Contract: 

There are various trading fees. For the perpetual contract, a Maker-Taker fee schedule is used where takers pay fees, and makers receive a fee rebate. 

The Maker fee is -0.025%. The Taker fee is 0.075%.

Further discounts on trading fees are available. For taker fee, 0.025% will be paid in BTC-- that part will be given to the maker in the form of reward. 

The remaining part, 0.05%, can be paid by Point. 1 Point equals 1 USD in fee deduction. will use the BTC/USD index price as the exchange rate to calculate the number of points to be deducted. 

The trading fee is charged based on the position value, irrespective of the leverage used. API

There is a very detailed page about api. Additional information on topics such as rest api, trading pairs api, market info api, and tickers api is provided. As for the minimum order size, it is about 1 USD in value for all trading pairs. Should you have any questions about any specific amount for a given pair, there is the ability to check it with Market Info API.

How to use exchange

Signing up is easy, but a trader needs to set two different passwords. One password for logging in and one fund password for trading any cryptocurrency and for withdrawing assets as well. 

One very new and exciting feature is the ability to change the background color of the main page by clicking the moon or the sun buttons, located next to the Mobile APP tab. For the night mode, there are three options, green, blue, and gray. Blue is the most relaxing color to use. For daylight, there are also three options, green, blue, and purple. 

The exchange has as expected an analytical procedure for the KYC verification (know your customer). So, we are sure with confidence that exchange is not a scam.

Is kyc required on exchange? The kyc procedure requires each new customer to upload either his/her national identification, passport, or driver's license. But there is even a stricter KYC process of verification needed. For verification, the new customer must take a photo holding the chosen form of identification and on note the gate account ID. 

It seems strange at first, but it adds more security, and it should not be too lengthy or complicated. If you do not verify your details, you will not be able to use the exchange. There is a warning about that that keeps reminding you identity verification is essential.

The exchange deposits and payment methods, as mentioned before, do not support at all fiat money. What you need to do to buy and sell an extensive range of cryptocurrencies available, is to deposit your cryptocurrencies and then exchange them or trade them with the comprehensive list of almost 180 coins available. 

To buy on the exchange, the trading process and exchange withdrawal are all made via the Wallets tab. There you can find many options and coins with significant actions being a deposit, withdraw, trade. If you want to withdraw BTC, be aware that there is a daily withdrawal limit of only 100 BTC.  There is also a minimum amount of 0.011 BTC that you can withdraw. 

This can be frustrating and is not convenient as during times of significant volatility in the cryptocurrency market, there is not available the possibility to withdraw an unlimited number of cryptocurrencies to protect the trading capital. It is a hazardous decision that traders should be aware of. The fee for withdrawing BTC is 0% + 0.001 BTC, and the trader will also need his/her fund password.

Customer service

For the customer service, there is a Help tab on the main page with more options such as announcements, support center, submit a ticket, security center, feedback, downloads, and voting activities. customer support center has a lot of information and a detailed user guide. There is the option to submit a ticket, and the exchange itself wants feedback from its users. Someone can send an email at [email protected] for this feedback.

Common user problems noted are that the exchange does not support now American users, and it is unknown if this will change in the future. The SEC regulations and rules are the main reason for this decision. So USA and US customers are two popular keywords that users search online if they are based in the U.S., providing the above information. 

The fact that national regulators do not regulate from any country is a significant risk for users. Any regulatory approval could make using the exchange less risky. Searching for reviews this mentioned problem is an important one. Other reviews are mixed.

The most common user problems are the fact that there is no support for fiat money, there is a withdrawal limit, not unlimited, and it is a relatively new exchange to build any reputation compared to other established cryptocurrency platforms.

Frequently asked questions

At the main Help tab, there is a page about frequently asked questions about the affiliate program, fees, any stolen or illicit funds, how to set up the two-factor identification, and how to change the login and fund password. Nest to the FAQ page, other pages provide plenty of information such as margin trading, futures trade, research, and video. The information provided is more than enough, and if there is something that is not understood, then there is the option to submit a ticket to the customer support team. 

Is safe?

In general, the exchange is safe. also offers two-factor authentication and even SMS notifications and as expected KYC verifications. The two-factor authentication process requires a login password and a fund password for trading and withdrawing assets. Still, there is a story about the exchange being hacked back in January 2019. 

On Twitter, the account mentioned that the hacker returned a large amount of money, $100k worth of ETC back to the exchange, and ever since a stricter detection for more security and protection has been applied. It is an alarming incident that users should take into consideration when evaluating the overall safety of the exchange. 

Conclusion offers a lot of exciting options and features and is worth considering if you are a cryptocurrency trader. There is an extensive range of coins, and there is the ability to use margin trading, which should be used with extreme caution and due diligence as it is hazardous. 

The site is functional overall, but there are many tabs, and someone may be confused at first until he/she becomes familiar with the primary tabs, and the most often actions are taken, such as deposit, withdraw, or trade. What is among the most exciting advantages of the exchange is the fact that it offers coins not found on other competitive platforms, especially the coins with very low liquidity. This, on the other hand, could be dangerous for conservative traders as inferior liquidity may not make it possible to trade often, and there could be large spreads as well. 

Another important consideration that is negative is the fact that the exchange is unregulated for now. A lot of caution is advised based on this information. The transaction has a very detailed section for providing help and support. It offers some radical trading solutions such as the periodic investment plan, the crypto collateral, a part to support and fund startups and entrepreneurship, the perpetual contract, and the HODL & Earn function. 

Besides, the marketing team has thought carefully to differentiate the site offering the potential to choose three choices in the night and daylight modes, which is a desirable feature to play with. The exchange provides a combination of characteristics and risks that makes it appealing not to the conservative traders and users, but only to the users who want something different, are ok with increased risk, and are satisfied experimenting with coins hard to find on other platforms. 

This exchange is in fact an interesting and alternative suggestion to trade coins. There are certain cons and pros to consider making the choice whether you will try it or not. Maybe the recent story about being hacked could scare some traders and investors. It is not an unreasonable decision. The fact that it offers some contests and active traders can win prizes is another cool feature. These contests may be interesting and lucrative as well. There is no scam. And a thorough verification.

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