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Wirex Card and Wallet Review 2021 - Is It Safe?

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Country: United Kingdom
Launched: 2014
Site: wirex.sjv.io
Expert Review
Apr 01, 2021

Wirex is a payment platform for buying, selling, storing, exchanging, and transferring digital currencies. In this review, we will report critical information such as a general Wirex overview, main features of the service, customer service, the Wirex card review, platform wallet, Wirex fees and other stuff that the customer needs to know.

  1. Is Wirex Safe?
  2. What Are the Supported Coins on the Wirex Platform?
  3. Wirex Features
  4. What Are the Wirex Available Deposit and Payment Methods?
  5. What Are the Wirex Tooks and Possibilities?
  6. Wirex Fees
  7. Account and Card Fees
  8. Top-up Fees
  9. Transaction Fees
  10. Rewards
  11. Limits
  12. How to Use Wirex App?
  13. Customer Service
  14. Is Wirex Safe?
  15. Conclusion

What Is Wirex?

The physical location of the application is at 34-37 Liverpool St, London EC2M7PP, United Kingdom. It was founded in 2014. Wirex Limited is authorized by the Financial Conduct Authority (FRN: 902025) to perform financial activities such as issuing of electronic fiat money and payment instruments. The mobile application is available on the App Store for iOS devices and Google Play for Android devices.

Wirex Homepage

The platform is regulated by the Financial Conduct Authority (FCA), the main financial services regulator in the UK.

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What are the supported countries that can use the Wirex limited payment platform?

The List of the Supported Countries

There are many European countries such as Germany, United Kingdom, Italy, France, Sweden, Netherlands, Norway, and several countries from the Asia-Pacific region such as Australia, Singapore, Japan, South Korea. China is not in the list of supported countries, and neither the USA is.

What Are the Supported Coins on the Wirex Platform? 

There are only four digital currencies and twelve traditional or fiat currencies. The digital currencies or cryptocurrencies are Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), and Litecoin (LTC). The traditional currencies are the British Pound (GBP), Euros (EUR), Canadian dollars (CAD), Czech krona (CZK), Hong Kong dollars (HKD), Swiss francs (CHF), Japanese yen (JPY), Singapore dollars (SGD), Mexican pesos (MXN) and Australian dollars (AUD).

What you can do with the currencies are essential financial activities such as buying, exchange, transfer, and store them. Wirex application is not just a Bitcoin wallet, but an application to perform the mentioned financial transactions anytime and globally. Wirex is not only regulated in the UK but also registered with FINTRAC in Canada to act as a Money Service Business.

They claim to have two million clients in one hundred thirty countries, with a substantial volume of transactions, processing over $2 billion in transactions every year. Another critical fact to be mentioned in this Wirex review is that they are the only financial platform with access to over-the-counter market (OTC) and interbank rates, claiming that you will get the best value without taking into consideration the actual size of the financial transaction.

Wirex Card

Wirex Features

Next, in this Wirex review, we will mention the main features, specifications, and main advantages of the payment platform.

Main key features:

- Customization of the mobile application, choosing only the desired currency and hide the rest of them;

- Ability to track payments, and focus on personal finance, managing the amount of spending with live in-app messages;

- Wirex is regulated by the Financial Conduct Authority (FCA), the financial services regulator in the UK;

- Absolutely high level of security;

- Wireless Visa card available with enhanced protection against fraud;

- Cold multi-signature storage, segregated customer accounts that add extra protection against any hacking attempts;

- Several funding options are available;

- The central concept is to make it easy to use cryptocurrency in daily financial transactions;

- Ability to become a professional affiliate;

- There are personal and business accounts;

- Stellar partnership to convert, buy and spend XML;

- Reward program named Cryptoback which rewards loyalty with free Bitcoin without having any limits on the amount you can earn;

- Social media presence on Facebook, Twitter, Medium, YouTube, Instagram, LinkedIn.

Wirex Community for sharing feedback. suggesting new business features, learning about the latest announcements, and interacting with other users

Wirex token (WTX) with a discount on fees such as bank transfers or withdrawal fees and additional rewards on various services such as travel insurance.

Cryptoback

There is an offer until Monday, December 2, 2019, to earn up to 3% back in Bitcoin for all the in-store purchases, posed on the main Twitter account of Wirex. Marketing promotions like these to help you earn as an incentive Cryptoback rewards have also existed in the past.

Promotion on Twitter

What Are the Wirex Available Deposit and Payment Methods?

For payment methods, there are available international payments in fiat and cryptocurrencies; the most common ones are SEPA and SWIFT. With Wirex Visa Payment Card, you can spend the cryptocurrency in daily financial transactions like restaurants or shopping.

There is an instant conversion of the cryptocurrencies, which allows for payments as if you used real fiat money. There is the main drawback, though; to this, the digital payment platform supports not all cryptocurrencies, but only four, as mentioned before. The four supported cryptocurrencies are Bitcoin, Litecoin, Ripple, and Ethereum.

What Are Wirex Tools and Possibilities?

There is a Wirex Visa, which gives them an incentive to the users to earn Bitcoin cryptocurrency rewards with every in-store purchase in daily financial transactions. You can exchange and spend money instantly and globally both in-store, at automatic teller machines (ATMs), and naturally online as well.

Features

You get additional features for using the Wirex Visa card, smart rewards, and instant alerts to keep track of your spending limits, helping you with budgeting purposes. There are rewards up to 1.5% back in Bitcoin. This is for the in-store purchases. But some promotional campaigns run both on social media and there are announcements about these on the community dedicated page as well. More information about the Wirex card review and Wirex debit card is given next.

A lot of emphases are given to security with the presence of cold-storage cryptocurrency accounts, 2-Factor Authentication (2FA) in combination with a device authorization for maximum protection, using PCI DSS Level 1-certification. We remind again that Wirex is licensed with the FCA regulator in the UK. 

It is worthwhile to note that the card and the delivery of it are free of charge. The use of the card, however, is not free. There is a small fee to use it and cover any operational and administration costs. The monthly fee is 1.0 British Pound, 1.2 Euros, and 1.5 US dollars.

The way to fund the Wirex card is via bank transfer, using the current balance of your cryptocurrencies in your wallets and with the widely used means of credit or debit card. One of the main advantages of the Wirex card is that you can use it practically anywhere. Visa is widely accepted as a method of payment, which means globally in thousands of stores. To order the Wirex card, you need to register with Wirex. You cannot bypass this process.

Similarly, if you decide to use the Wirex token (WXT) to pay various services, then there are merchant offers and rewards as an incentive for that.

Wirex Token

There is a fee discount based on the volume of Wirex token (WXT). The fee discount is 25% up to 50,00 WXT, then it reduces to 50% for 100,000 WXT, and it goes up to 100% discount for 500,000 WXT. Similarly, there is a scheme for Cryptoback rewards connected to the volume of Wirex token. For 50,000 WXT there is a Cryptoback reward of 0.75%, which increases to 1.0% for 100,000 WXT and then to 1.50% for 500,000 WXT. To buy the Wirex token, there are a few options.

The easiest option is to do so through the Wirex mobile application. You need to be a verified customer, though. Some of the exchanges that support transactions for the Wirex token are the Huobi, OKEx, and Kucoin exchanges.

There is an important disclaimer to take into consideration the Wirex token. Any users, traders, or investors having bought the token from June 24 to June 30, 2019, which was a pre-sale period, cannot sell the tokens for six months from the actual date of purchase until late December 2019. 

More detailed information and frequently asked questions related to the Wirex token and the Initial Exchange Offering (IEO) of the token are available in a detailed whitepaper, available in English, Chinese, and Russian.

There is information about the Wirex token (WXT) on the CoinMarketCap website.

Wirex CMC Page

As of December 1, 2019, the Wirex token (WXT) has a price of USD 0,009423 (-3,29%), the market capitalization of USD 12.249.428, the volume for the past twenty-four hours is USD 629.428, the circulating supply is 1.300.000.000 WXT, and the total supply is 10.000.000.000 WXT.

Wirex Fees

Next, in this Wirex review, we will mention the various Wirex fees.

There are several fees and limits, which are separated based on geographical location. There are three areas, EEA which refers to Europe, APAC, which refers to countries such as Singapore, South Korea, Australia, Thailand, and there is a third category for the rest of the world.

Account and Card Fees

For all three geographical areas, the account fee, multi-sig crypto accounts, and multi-sig fiat accounts, there is no fee. There is a card maintenance fee only for Europe, as mentioned before, being 1 British Pound, 1.2 Euros, or 1.5 US dollars, while for the other geographical areas, there is no fee. Card issuance is free for all regions, and card delivery is free for EAA and APAC regions, and not available for the rest of the world. For the APC region, there is a small fee of five-twenty-five SGD for delivery with DHL courier.

Top-up Fees

The external debit/credit card fee is the same for all regions, for the crypto account, it is 1%, and for fiat accounts, it is free. There are several bank transfer fees, which are mostly free for the EEA region, and not available for the other two areas.

Transaction Fees

There a lot of transaction fees for using the Wirex app. First, in the list of transaction fees for the Wirex app is the fee for the cryptocurrency exchange, which is the same for all regions, that is, over-the-counter rates (OTC) plus commission. The fiat exchange and internal transfer fees are free for all areas. For external transfers in cryptocurrencies, there are blockchain fees that apply. For ATM, chargebacks, and spend in foreign currency, there are variable fees.

Rewards

The Wirex app uses marketing and promotional ways to reward active users. For the EAA and APAC regions, there is Cryptoback reward of up to 1.5%. For the rest of the world, this is not available. There is also another way to get rewards, it is called refer-a-friend, and for the EAA region, you get 10 USD, and for the other two areas up to 5 USD in Bitcoin (BTC) each.

Limits

What are the Wirex card limits and the Wirex withdrawal limit? Again, there are several limits. For the exchange, there are no limits for all regions. To transfer out cryptocurrencies, there is a limit of ten thousand USD per transaction for all areas, and fifty thousand USD per day for all areas. For Credit / Debit card top-up, which is confirmed, the limit is five thousand USD per day for the EAA and APAC regions, and not available for the rest of the world. If your card is not confirmed, then the limit declines to only fifty USD per day, still not available for the rest of the world.

The limit for card spends is ten thousand USD per transaction for the EAA region, five thousand USD per transaction for the APAC region, and not available for the rest of the world. The maximum account balance is unlimited for all areas. The maximum card balance limit is 20 thousand USD for the EEA region or the equivalent of fifteen thousand British Pounds (GBP), and not available for the other two areas.

Finally, for the automatic teller machine (ATM), the limit is 250 GBP, 250 EUR, and 250 USD per day for the EAA region, 300 USD per day for the APAC region, and not available for the rest of the world.

In general, the fees and limits scheme is very complicated for the Wirex app.

How to Use Wirex App?

Registration is quick and easy. You must verify your email and your mobile phone as a verification code is sent by SMS. Then you must verify your identity. For this, you need to scan a QR code with your mobile phone. Then upload your identification, passport, driver's license, or residence permit card taking photos with your mobile phone and upload a selfie as well.

The main menu is simple. You can add several accounts for your Wirex wallet. Your address for the Wirex token is visible once activated. To do so, you need to set up a memorable word. Then there are the options to add funds and link new cards, send, and exchange. You can order a card, and you can click on Wirex rewards. To add funds to your other cryptocurrency wallets, the process is the same.

For Bitcoin, as an example, you need to choose a method, either from an external Bitcoin account or link a new card. To send Bitcoin, you must enter the BTC address, create a label name for the address, and click continue. The main action is to link your existing debit/credit card to your Wirex account.

Customer Service

For customer service, there is a Wirex help center with frequently asked questions, a blog, and a community as well. There is also a live chat. And you can submit a request for additional information.

What about Wirex reviews? On the Trustpilot website, the Wirex app has over one thousand and five hundred reviews with an average score. 55% of the reviews give an excellent rating, but 28% give a bad grade, and 8% of the reviews give an average and a poor score. Some of the typical user problems is being locked out of the accounts, and delays of funds to appear on the accounts. Wirex, however, responds to these reviews and complaints on the TrustPilot website.

Is Wirex Safe?

Wirex is safe. There are several reasons for such a conclusion. First, it is licensed by the FCA regulator in the UK. It means that the company is responsible and controlled by a third party. In case of the wrongdoing from the company's side Wirex can be subjected to legal action.

Another important point is that the company uses the PCI DSS Level 1 certificate, considered to be one of the most advanced levels of security. All the communications within the company servers are secured with 256-bit SSL (Secure Sockets Layer). It safeguards the connection between the servers and browsers with strong encryption and makes it nearly impossible to steal the data. Furthermore, additional safety measures exist as funds are stored in cold-storage wallets. There is little to no chances that anyone can steal money breaking the company's servers. So if Wirex customers avoid phishing websites, don't share their passwords to others, etc, most probably their funds will be kept safe.

One more protection seal is the confirmation through the email. If this feature is turned on all the basic actions require the confirmation by the user via email. A similar feature is 2-factor authentication. Instead of confirmation via email it uses a confirmation through one-time passwords that can be generated exclusively on the user's mobile device and are not accessible for strangers. Wirex applies KYC (Know Your Customer) verification with a detailed verification process, such as selfies, national identities, and passports focusing on os safe transactions and avoiding any types of fraud. So only trusted, identified and verified users are allowed to use the platform. If a Wirex user abuses the company's features, he will be easily identified by the company and the person will have to deal with law enforcement. 

Conclusion

Wirex app is a new mobile application for electronic payments using both cryptocurrencies and fiat currencies. A lot of attention and focus has been given on building a brand name and using unique features such as the Wirex token and the Wirex Visa for payments of daily financial transactions. The idea of storing cryptocurrencies and fiat money in the same account is exciting.

Wirex is licensed by the financial regulator in the UK, the Financial Conduct Authority, adding a considerable degree of safety for the users. For now, Wirex is not available in the United States. It is convenient, though, in many other countries. There is the potential to get rewards for using the Wirex token and Wirex Visa, and the fees scheme is very complicated. But several marketing promotions encourage users to become more active and get rewards.

The main layout of the mobile application is straightforward and easy to use. Overall Wirex app has several advantages, and it is an excellent idea for mobile payments, combining both cryptocurrencies and fiat money at the same account.

Our Score
Security 4 / 5
Support 4 / 5
Ease of use 4 / 5
Reputation 4 / 5
Fees 4 / 5
Our Score
4.0 / 5

pros

Crypto cashback rewards
Spend your crypto in stores
Physical card
Multiple wallets
Fiat options
Extensive mobile functionality

cons

High ATM charges
Currently unavailable in some countries (e.g. USA, India, etc.)

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User reviews
Ralf Hartmann 9 July, 4:23 PM
1.0

Meine Erfahrung: Wirex ist Betrug.
Warum? Die sperren Konten ohne genaue Begründung und sie erklären auch nicht, was das Problem sein soll. Das Konto bleibt einfach gesperrt und man kommt nicht an diese Typen ran. Seit Monaten versuche ich Zugriff auf mein Onlinekonto zu bekommen, doch keine Chance. Die reagieren einfach nicht oder schicken Standard Emails mit sinnfreien Texten. Ich gehe davon aus, dass es tausende Kunden gibt, denen es genauso geht. Hier ist System dahinter. Es handelt sich, meiner Meinung nach, um organisierte Kriminalität. Dass die zuständigen Behörden nichts gegen Wirex unternehmen, ist ein Skandal. Auch auf Trustpilot finden sich Berichte von Kunden aus aller Welt, die auch nicht mehr an ihr Geld kommen. Ich warne eindringlich vor Wirex. Diese Firma ist nicht seriös. Jeder, der hier sein Geld hat, sollte darüber nachdenken.

Wenn die FCA-Regulierungsbehörde wirklich etwas wert ist, dann sollte sie Wirex genauer anschauen.

Ralf Hartmann 24 May, 6:59 PM
1.0

Finger weg! Aus eigener Erfahrung warne ich dringend vor Wirex. Das größte Problem ist das Sperren der Kundenkonten. Das bedeutet, Wirex sperrt den Online Zugang zum Konto und es gibt keine Möglichkeit mehr an das Guthaben heranzukommen. Das gilt dann auch für die Kredit bzw. Debit Karte. Mein Konto wurde schon mehrmals ohne Angaben von Gründen gesperrt. Seit 5 Wochen versuche ich wieder an das Konto zu kommen. Wirex antwortet nur mit vorgefertigten Standardtexten, die nichtssagend sind. Es ist schon das zweite Mal, dass mein Konto in 2021 gesperrt wurde. Das letzte Mal nach einer bestätigten Identitätsprüfung. Ich würde gerne von Wirex weg, doch das ist unmöglich, weil sie mich einfach nicht an mein Konto lassen. Gründe kann mir Wirex nicht nennen. Deshalb kann bei Wirex definitiv von Betrug gesprochen werden. Ich habe schon viele Berichte anderer Kunden gelesen. Es sieht so aus, als würde ein System dahinter stecken. Solange die Kunden nicht an ihr Geld rankommen, kann Wirex praktisch alles damit tun. Der Kunde bleibt einfach außen vor. Mein Bericht beruht auf persönlicher Erfahrung.

Sandra Caicedo 15 May, 2:17 AM
1.0

Robaron mi dinero, desde 2019 intento verificar mi dirección y no aceptan ningún documento, no extractos bancarios, ni recibos de impuestos, no facturas de servicios. ROBAN TU DINERO

Patrick Pertoll 6 April, 12:44 PM
5.0

Nutze das App seit 15 Monaten, Sehr zuverlässig und schnell verständlich. Zudem schätze ich daß ein Token im Jahr 2022, die 100 Euro übersteigen wird. Somit ist dies eine intelligente Investition auf WXT zu investieren

Odeiza Almeida 4 April, 9:55 AM
3.0

yo si me dejan retirar por medio de mi tarjeta vinculada y no ne dan ni siquiera me prestan atención y entré por que me enviarón un corrreo que me agilizarían mi asunto y solo verifucar link en que no aparece nadie ni canbian la pagina lo mismo cono si uno fuera un sub-normal que merecer atención es imposible como ke hace años luchando y ya tantas trituras y más torturas haver como puedo transferir mis fondos de wirex ah otra plataforma que deseo cerrar ya con wirex nunca desde el día que entregue mi bitcoin nunca más pude ver ni un centavo que enviaré otra plataforma para que wirex me deposite inposible pues yo tengo opción de ver mi dinero por lo menos lo invertido en butccoins en que ya son muchos años solo me falta caer la muerte que ni pie ven en quedarse con lo mío yo veré como podré enviar ah por mis bitcoins y podré yo misma hacer mis trabsaciknrs

Frank zeppelin 29 March, 6:16 PM
4.0

SALVE volevo sapere io ho messo il codice qr dei Bitcoin nel wallet degli ETH e fatto il passaggio degli ETH generati sul mio wallet ..adesso volevo sapere avendo sbagliato qr ho perso tutti gli ETH generati?

Сергей Панов 18 March, 9:58 AM
1.0

Отвратительно. Без моего ведома изменили в настройках аккаунта номер сотового телефона, теперь невозможно выполнить никакую операцию. Многочисленные обращения в службу поддержки ни к чему не привели. Полный игнор с их стороны. Это новый СКАМ!!!

Emiliano arroyo lopez 11 March, 7:45 PM
1.0

Yo hice una transferencia hace 10 días y nadie sabe donde esta el dinero ni me solucionan nada

Aby 3 February, 12:38 PM
1.0

WIREX.COM is a fraudster. DO NOT USE WIREX.COM

Bert Kozma Bert Kozma
3 February, 3:23 PM
Hello Aby, 1 review is enough, do not spam, please. Also, It would be cool if you described your problems with this company more thoroughly.
Margarita Ferrer Aznar 29 November 2020, 12:26 PM
1.0

Mañana se cumple un mes que bloquearon la cuenta. Estaba chateando para solucionar un tema y vi que desaparecía el saldo de la cuenta (0.031927 BTC) y se quedaba en 28 €, inmediatamente cuando lo reporté en el chat desapareció la cuenta de mi vista hasta hoy. No dan ninguna solución en soporte, mandan respuesta de acuse de ticket y nada más. Increíble no poder acceder a mi dinero y no obtener respuesta de por qué.

Aby
3 February, 12:41 PM
JOIN US TO EXPOSE WIREX.COM is a fraudster. DO NOT USE WIREX.COM
Andrew Clark 17 October 2020, 10:16 AM
1.0

I have not had access to my Wirex account or funds for 130 days. Wirex standard response when I complain is 'We would be glad to provide you with the requested information, however, unfortunately, we are unable to do so until the completion of the investigation.'
I've no idea what they are investigating, why or why it is taking so long.
When I ask for an update on their escalation support thread they remove my comments. They don't like others to hear that they have stolen my money.

antonia 9 September 2020, 6:15 PM
1.0

FINGER WEG, BETRUG

es geht weiter, nachdem ich um fast 300 EURO betrogen wurde, jetzt wieder.
OBWOHL ich GEKÜNDIGT habe, kassieren die mein GELD weiter ein, was an den SENDER zurück müsste!!!

KEINE KLÄRUNG
keine HILFE
Kundendienst antwortet extrem langsam und lässt mich einfach hängen. IRgendwelche FREMDEN bieten Hilfe gegen Geld an. WAS IST DAS FÜR EIN LADEN?? Betrug im grossen Stil

antonia 9 September 2020, 6:13 PM
1.0

FINGER WEG, Betrug. haben mich nun NOCHMAL um 96 EURO bestohlen, OBWOHL mein Konto GESPERRT /GEKÜNDIGT ist.
WIESO senden die das Geld nicht zurück zum Sender??? BETRUG im grossen Stil

Monia 30 May 2020, 9:45 AM
1.0

Hace 4 días cargué mi cuenta Wirex con 300 euros, súbitamente después cargué la tarjeta Wirex con 250 euros que dio fallo. Mi dinero ha quedado en un “limbo”, no está ni en mi cuenta ni en la tarjeta, dinero que nesecito ya y que està a disposición de Wirex gratuitamente. Ahora bien, después de 5 mails, después de 2 días me contestan que mi problema está en manos de un grupo de expertos y tiene prioridad....pero desde ayer por la mañana sigue el silencio y yo sin mi dinero. Es un hecho grave y un fallo intencional o no de la app de Wirex. Si esto le pasa a más gente me gustaría que me contactaran para tener más voz en una situación de impotencia total. Estoy verdaderamente decepcionada y no deberían pasar cosas así.
Gracias

Anthony Badaloo 2 May 2020, 7:40 AM
4.0

Weve been trying it out at Church Hill Finance. Great card overall, nice to get cryptoback. Note £1.00 per month fixed fee, and £2.50 if you spend over the limit, even if you have funds in other currencies. Generally the best out there - sign up for free and get £10.00 incentive https://wirexapp.com/r/CHF

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Wirex Card and Wallet Review 2021 - Is It Safe?