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Uphold logo

Uphold Review 2021 - Is It Safe?

Country: USA
Launched: 2015
Security: Third Party Encrypted
Anonymity: Medium
Has trading facilities: yes
Features: 2 Factor Authentication
Expert Review
Apr 01, 2021

There are a large number of different crypto platforms that can be very convenient to use. But how many of them offer trade between cryptos, national currencies, and metals? Today we will review - Uphold, one of the most multifunctional crypto services. Is Uphold safe to store funds there? Is it a reliable service or a scam? All of these questions we will review in this article.

  1. What Is Uphold?
  2. Features
  3. Uphold Fees
  4. How to Get Started with Uphold
  5. How to Use Uphold
    - Verification
    - How to Deposit to Uphold
    - How to Withdraw from Uphold
  6. Customer Service
  7. Is Uphold Safe?
  8. Conclusion

What Is Uphold?

Uphold is a multi-asset platform that allows users to store, buy, and convert various crypto assets. The system supports not only 30 cryptocurrencies (and Utility Tokens) but also allows you to exchange 27 national currencies and 4 precious metals.

This digital wallet is designed to quickly and easily store assets, send funds to other Uphold users around the world, and instantly exchange currency. Using a 100% redundancy model, Uphold subsidizes all user assets in a 1:1 ratio from its own funds. 

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Welcome to Uphold

The service was launched in 2015 and is licensed in the USA and Europe. During its operation, the platform funded transactions worth more than $ 4 billion. This is an advantage for those who prefer to work with regulated websites. Now the platform offers its services in more than 180 countries and supports more than 30 crypto and fiat currencies.

Uphold combines a platform app model with payment connectivity to offer financial services to a global market. The purpose of creating the Uphold payment service is to protect users from the volatile market, giving them the opportunity to instantly, profitably and safely convert digital money into dollars, euros, and other fiat currency.

The service is available not only for PC but for IOS and Android. The platform is translated into 6 languages including Spanish, Italian, and Turkish. Unfortunately, there is no Chinese and Russian translation yet.


As is it was previously mentioned, the website functions as a virtual wallet for both cryptocurrencies and fiat money. Perhaps this is one of the main advantages over competitors. Moreover, users can use the application not only as a mobile wallet but also to exchange various fiat currencies for cryptocurrencies, such as BTC, BCH, LTC, ETH, and so on.



Among all the features, the following advantages can be distinguished in the service:

  • Support of the wide range of popular cryptocurrencies, fiat currencies, and precious metals;
  • Licenses availability;
  • Easy to open and use;
  • Mobile applications for Android and iOS;
  • Two-factor authentication;
  • Easy money transfers to users inside the Uphold system.

However, like any other service, the platform also has its disadvantages:

  • The methods of the account replenishment depending on the user's place of residence;
  • A conversion fee is charged whenever you buy or exchange currency.

The service also offers a virtual MasterCard for all currencies. This means that even if you have an exclusive cryptocurrency account, currencies can also be used to make purchases in stores.

Uphold Fees

In accordance with the information on the official website, Uphold is not a free service. The service does not charge any commissions on trades, withdrawal, and deposit. However, you'll pay for certain activities such as withdrawing funds to private wallets on crypto networks, or to banks through the Swift network in a small number of countries. Uphold also includes a small spread in the price of any asset you buy.

Withdrawals to European banks through SEPA, and to US banks through ACH, are free. 

On Uphold FAQ we can find card usage fees:

  • Withdrawals: $2.50 (per transaction)
  • International Withdrawals: $3.50 (per transaction)
  • Domestic purchase: Free
  • Foreign exchange: Free of charge


  • Maximum spend: $10,000 per da
  • Cash withdrawal: $1,500 per day
  • Cash withdrawal per transaction: $500. 

How to Get Started with Uphold

Registration is very simple and takes only a couple of minutes. The registration process consists of 3 easy steps. To get started, click "Sign up" in the upper right corner. 

Sign up

In the window that opens, enter your email address, password, select your personal account (individual), country, and state of the province. The password must contain at least 8 characters, one uppercase, one lowercase, and one number or one special character. Upon completion, accept Uphold’s Terms of Service and Privacy Policy and click “Next”.

Personal information

In the provided form you need to indicate your Full Legal Name, Date of Birth, and Phone Number. Once the lines are filled, certify that your personal information is correct and press “Next”.

Verification email

Uphold will send you the verification email to the address provided. To go further you need to go to your email address, find the message, and activate your account.

Verify your email

Once the Uphold email is opened, tap to the green button to verify your address.

That’s it! You are successfully signed up and now all the Uphold features are opened for you.

How to Use Uphold 

On the main screen, you can see the cards with available and open assets. To add a new one, click on the “Add card/currency” button and select the desired asset in the drop-down list.


To unlock the full potential of Uphold you need to verify your identity.


Verification with confirmation of documents also does not take long. This service is provided by a third-party service, respectively, all the data is stored by the verification service.

Verification is carried out using a mobile phone. You will be prompted to scan the QR code using your phone and all further actions will be carried out in it. You can read the requirements below:

  • Selfie on phone camera selfie
  • Photo of an identity document on both sides (passport, driver’s license, id card)

Once all information is provided and sent, you need to wait a couple of minutes. In case everything is well, you will see the status of verification.

How to Deposit to Uphold

To replenish the account on your Uphold wallet, you need to click on "Add Funds" in the upper right corner, choose a top-up method in the Uphold system, indicate the relevant information, and click "Add Funds".


There is also the option to top up with cryptocurrency. To do this, you need to select a cryptocurrency and generate an address which you will send funds to.

How to Withdraw from Uphold

To withdraw funds, you need to click on "Add Funds" in the upper right corner and select "Use Funds" in the opened menu. Here you will need to choose a method of withdrawing funds (Uphold card, bank account, crypto wallet, etc.). 


In the case of a wallet, select the currency you want to withdraw, enter the address, amount, and message (optional) and send the funds to the wallet provided.

After you have withdrawn your funds, you can do with them whatever you want, for example, trade at HitBTC exchange.

Customer Service

Uphold cares about its customers and strives to provide support in no time. However, most of the answers to questions that may be of interest to users were collected by the service in the Help Center. Everyone can use the keyword to find all references to a topic that interests the user.

If you could not find the answer to your question, then you can Submit a request and provide all the details in the form given. Normally the response from the customer support does not take more than several hours.

Is Uphold Safe?

Uphold uses various security measures to protect users' assets. The Uphold platform information security monitoring center monitors its own systems 24 hours a day to detect and prevent suspicious activity. Uphold also claims that its employees undergo rigorous security checks, such as thorough background checks. Team members must also use two-factor authentication on all administrative accounts.

To provide extra security, the Uphold system provides two-factor authentication (2fa) to users, so they can set an additional layer of protection on their accounts. When 2fa is enabled, users must provide a one-time password each time they enter the account or request the withdrawal of money. The password is generated solely on the user’s mobile device. If a hacker doesn’t have access to the account owner’s device, he cannot break into account. Private keys are stored by Uphold. Some people dislike services that don’t let the customers hold their keys, however, such services usually have more resources than individuals to protect these keys. There is no single opinion over is it good when the platform stores the keys for users. All user private keys are encrypted to prevent hacker attacks.

Uphold is regulated by the U.S. Department of the Treasury and the U.S. Treasury Department for Financial Crimes, and in Europe, Uphold has partnered with the Authorized Payments Institute, which reports to the U.S. Financial Regulatory Authority. As Uphold is a regulated financial services provider, it must also implement anti-money laundering measures. All of the above factors prove that Uphold is not a scam. More than that, if 2fa is enabled and the wallet is used carefully, the chance of losing your money is very little. The fact that service is regulated means that in the case of troubles, the company is not going to disappear with users' money. 

However, some people claim that Uphold is a scam anyway. It seems that at times there is a lack of accordance between the actions applied to users funds by banks and Uphold. The transactions on Uphold get blocked by the banks and users blame Uphold on that. Hopefully, this issue gets solved in the future.


Uphold is one of those services that combines ease of use and a high level of protection of information and useful tools. The platform provides a wide range of features and is adapted for both PCs and mobile devices. This service is suitable for both newbies and experienced users who value their time and a high level of data protection.

Our Score
Security 5 / 5
Support 4 / 5
Ease of use 5 / 5
Reputation 4 / 5
Fees 4 / 5
Our Score
4.4 / 5


- Support of the wide range of popular cryptocurrencies, fiat currencies, and precious metals;
- Licenses availability;
- Easy to open and use;
- Mobile applications for Android and iOS;
- Two-factor authentication;
- Easy money transfers to users inside the Uphold system.


- The methods of the account replenishment depending on the user's place of residence;
- A conversion fee is charged whenever you buy or exchange currency.

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User reviews
Gonçalo Amaro 12 August, 9:13 PM

Good luck trying to withdraw in any fiat currency.

Automotornews 10 August, 1:35 PM

Il servizio di Uphold funziona in tutte le sue parti dopo un periodo di test comparativo con altre piattaforme l'esito e positivo

Dirk Wyse 1 August, 11:09 PM

This is my first visit to Cryptogeek.
Because of the many negative reviews that show a pattern of scamming - I'm definitely not going to try Uphold. Thanks for the info on the app though, and especially for the reviews.

Rob M 30 July, 2:58 PM

Dangerous to trade with Uphold. Due to an underfunded ACH account error, they had to take crypto out of my account. However, they took more crypto than each ACH transaction was used for. Weeks later, I received an email from Uphold apologizing for "poor communication" and sending me $14.23 as a form of "apology". Rather than say they made a mistake in how much crypto they removed, I get $14.23 as an apology? This seems sooo shady from what is basically a bank. Would your bank do that without telling you how they came up with $14.23? It's an unprofessional organization and I don't trust them.

Michael 11 July, 6:37 PM

Uphold is a SCAM , they took my XRP to a customer refund wallet even though I had paid in full for my purchase. They now have my USD and my XRP. Stay away from Uphold .

Rob M
30 July, 2:59 PM
Michael- they also took my XRP.
Hadrian 21 June, 9:18 PM

This platform totally scam. They ask me to do verification. I send them email that I cant find my country Indonesia in the list then they reply me said that they need to close my account and I still have balance in my account.Becareful guys they gonna steal your money.

Isaiah Morgan 17 May, 2:23 PM

Uphold made it easy to link up my bank account and take my $1500 deposit but now that I want to withdraw my money they want me to verify my ID... which I have tried to do for over a month now. There app refuses to except my ID and therefore refuses to allow me access to my money. I wish I would have done some research before creating an account with UPHOLD because there are so many reviews just like this. It could have saved me from being scammed.

Matthew Forbes Whyte 10 May, 10:46 AM

Overcomplicated and next to useless only exist to benefit uphold the company NOT you as a customer.

paul wirfel 6 May, 3:50 PM

It is a great way to buy crypto and stocks on the same platform

Julio Gómez 1 May, 4:55 PM

Tengo 3 años con Uphold es una plataforma muy sencilla de manejar .los fondos que tengo son producto de la minería GPU de eth. Y mantener en Holding .. desde hace 3 semanas me restri ngieron y pusieron mi cuenta en revisión...envie y actualice mis datos ..siempre dicen que están trabajando arduamente para resolver y no veo que haya celeridad ... estoy en una situación muy crítica porque es mi único capital que poseo ...
Estaba muy contento con ellos ahora tengo mis dudas y el error de tener todos los huevos en la misma cesta lo estoy pagando.
El servicio al cliente tienen que mejorarlo .no lo veo del todo eficiente...tiene un sistema de tickets. Que por cierto el mío es # 1252737.. si pueden hacer algo por se los agradezco..
Yo quiero seguir con uphold..perooo..esto ha sido duro para mi..

8 June, 2:53 PM
pudiste destrabar este problema?
Lisa Hess 29 April, 11:39 AM

I have an account that was first set up with incorrect spelling. I opened a new one with the correct spelling and made some investments $1050.00 US dollars. They canceled the wrong acct and I dont have access to the correct acct. OR MY MONEY

Mike 28 April, 2:21 AM

I used to love uphold. Until they transfered my money into a "customer refund wallet " now they stole my money, can't reach them. Do not risk your money. Use coinbase

John Goldman 27 April, 6:18 PM

Very poor customer service, they never answer their phones. Also it's very difficult to cash out.

El inconforme 22 April, 1:26 AM

CERO privacidad, fácil depositar dinero, imposible retirarlo, muchas trabas.

Jeff 12 April, 10:57 PM

Uphold is a scam! At the moment they're running an elaborate scheme. Once you have a large amount of XRP or any other asset and the price of that asset is at an all time high, they close your account randomly and take the profit of your assets. I'll definitely be pursing legal action against this Ponzi scheme of an exchange.

16 August, 3:18 AM
You’re full of oh man. Not true at all.
Country: USA
Launched: 2015
Security: Third Party Encrypted
Anonymity: Medium
Has trading facilities: yes
Features: 2 Factor Authentication