logo logo Exchange Review 2021 - Is It Safe?

Country: USA
Launched: 2013
Volume: $ 61,555,210.0
Pairs: 395
Mobile app: iOS, Android
Full address: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960
Fees: 0.2% fee for trading.

Tier Fee discount Trade Volume of BTC Equivalent
VIP0 No < 6 BTC
VIP1 5% Off ≥ 6 BTC
VIP2 10% Off ≥ 12 BTC
VIP3 15% Off ≥ 24 BTC
VIP4 20% Off ≥ 50 BTC
VIP5 25% Off ≥ 100 BTC
VIP6 30% Off ≥ 300 BTC
VIP7 35% Off ≥ 800 BTC
VIP8 40% Off ≥ 2000 BTC
VIP9 45% Off ≥ 5000 BTC
VIP10 50% off ≥ 10000 BTC
Expert Review
May 29, 2020

This survey includes topics such as overview with information on critical facts about this exchange, main features and fees, exchange customer service, frequently asked questions, and other things that are connected with user’s safety.

  1. Overview
  2. Supported Coins
  3. Exchange Features
  4. Available Deposit and Exchange Methods
  5. Fees
  6. API
  7. How to Use Exchange?
  8. Customer Service
  9. Is Safe?
  10. Conclusion Overview was founded in 2013 by Lin Han. The platform is operated by Gate Technology Incorporated. 

What is's location? exchange headquarters are based on the greater Chicago area (MA, USA). The current public status of the organization is private. exchange is funded by 5 BLOCKS CAPITAL, a private investment company based in Seoul, South Korea.

Get Profits with HODLing on Binance Earn

This year, April 17, managed to raise raised $64,000,000 as an initial coin offering (ICO), and according to exchange CMO Mrs. Marie Tatibouet on April 8, 2019, it raised an undisclosed amount of capital from 5 BLOCKS CAPITAL. exchange is not available for the residents and citizens of the following states and countries as mentioned on the official page:

  • Washington DC (U.S.);
  • New York (U.S.);
  • Cuba;
  • Iran;
  • North Korea;
  • Sudan;
  • Syria;
  • Pakistan;
  • Venezuela;
  • The Crimean Peninsula.

The list except for countries and the U.S. state is considered neither too small nor too big and quite easy to explain. Homepage

Supported Coins

There are 180 different coins and about 400 cryptocurrency markets available on offers the ability to rank the coins in three ways, default, symbol, and market capitalization. An investor or trader can find the most common coins such as Bitcoin, Ripple, Ethereum, Stellar, Tether, BinanceCoin, and other less common coins such as Atonomi, Traxia, Endor, Lino. For sure, offers a wide variety of coins to choose from and trade.

Available Markets Exchange Features

Signing up is an easy task. But there is an unusual procedure for verification being a human and not a robot. 

Registration (1)
Registration (2)

After clicking the link sent to your email, you can start using the main features of the exchange. There are several tabs to explore and some recent contests. Users can check the received prizes at The primary tabs are ‘Home’, ‘Markets’, ‘Margin Trading’, ‘Contracts’, ‘HODL & Earn’, ‘Startup’, ‘Wallets’, ‘Help’, ‘Live Support’ and ‘Mobile App’.

Some of the key features are:

  • A considerable number of cryptocurrencies available. There are about 180 different coins and nearly 400 different cryptocurrency markets to choose from and trade or invest.
  • Trading is available using margin trade with up to 10 times leverage.

Still, there is also available margin lending or margin borrowing funds, traders and investors can participate in period investment plans, such as the Perpetual Contract, which is highly leveraged and there is a disclaimer for the associated risks. There is a crypto collateral loan also available.

  • Startup is a blockchain asset discount offering platform to provide decentralized blockchain assets (BTC, ETH, etc.) sales with a discount.
  • Many exchange trading tools and possibilities. Technical analysis charts, information about order book, global markets, and trade history. Markets are classified into five main categories. USD markets, CNYX markets, BTC markets, ETH markets, Low Liquidity, and my markets. Low liquidity in the market with fewer coins available, only seven coins. USD markets are the market with more coins available, currently 195 coins.
The Exchange Tab

Available Deposit and Payment Methods doesn't accept fiat deposits. To trade any coin, the traders must transfer their cryptocurrencies to the exchange. This could pose technical difficulties for the beginner traders. In general, the deposits are free, but there is a withdrawal fee, which differs for every coin. What is very important to note is that there are daily withdrawal limits. 

Wallets on exchange are provided free of charge to all account holders on the platform. To deposit, you can click on the Wallet tab and choose from the large variety of wallets available.

The Exchange Account Tab

Traders must pay a lot of attention with deposits and withdrawals as the sending address will not be the same as with the deposit address. In the event of a deposit with any digital currency that is not supported by exchange, the funds will be lost as the exchange will not be able to make a refund. 

So, it is highly advisable to double-check these safety procedures for both deposits and withdrawals. The time to process both deposits and withdrawals is immediately, but there could be delays in the duration, which are mostly related to the speed of the blockchain. Fees

When trading cryptocurrencies, the various fees for depositing and withdrawing are always essential to take into consideration. 

So what are fees?


Withdrawal fees

For withdrawals, a fee is charged per transaction, regardless of the amount you want to withdraw. While the withdrawal fee varies for each coin, the withdrawal fee is low in general. deposit fee deposit fee is zero. trading fees

Trading fees, however, a bit complicated. Low Fee for Perpetual Contract Trading.

Trading fee for Perpetual Contract: 

There are various trading fees. For the perpetual contract, a Maker-Taker fee schedule is used where takers pay fees, and makers receive a fee rebate. 

The Maker fee is -0.025%. The Taker fee is 0.075%.

Further discounts on trading fees are available. For taker fee, 0.025% will be paid in BTC-- that part will be given to the maker in the form of reward. 

The remaining part, 0.05%, can be paid by Point. 1 Point equals 1 USD in fee deduction. will use the BTC/USD index price as the exchange rate to calculate the number of points to be deducted. 

The trading fee is charged based on the position value, irrespective of the leverage used. API

There is a very detailed page about API. Additional information on topics such as rest API, trading pairs API, market info API, and tickers API is provided. As for the minimum order size, it is about 1 USD in value for all trading pairs. Should you have any questions about any specific amount for a given pair, there is the ability to check it with Market Info API.

How to Use Exchange?

Signing up is easy, but a trader needs to set two different passwords. One password for logging in and one fund password for trading any cryptocurrency and for withdrawing assets as well. 

One very new and exciting feature is the ability to change the background color of the main page by clicking the moon or the sun buttons, located next to the Mobile APP tab. For the night mode, there are three options, green, blue, and gray. Blue is the most relaxing color to use. For daylight, there are also three options, green, blue, and purple. 

The exchange has as expected an analytical procedure for the KYC verification (know your customer). So, we are sure with confidence that exchange is not a scam.


Is KYC required on exchange? The KYC procedure requires each new customer to upload either his/her national identification, passport, or driver's license. But there is even a stricter KYC process of verification needed. For verification, the new customer must take a photo holding the chosen form of identification and on note the gate account ID. 

It seems strange at first, but it adds more security, and it should not be too lengthy or complicated. If you do not verify your details, you will not be able to use the exchange. There is a warning about that that keeps reminding you identity verification is essential.

The exchange deposits and payment methods, as mentioned before, do not support at all fiat money. What you need to do to buy and sell an extensive range of cryptocurrencies available, is to deposit your cryptocurrencies and then exchange them or trade them with the comprehensive list of almost 180 coins available. 

To buy on the exchange, the trading process and exchange withdrawal are all made via the Wallets tab. There you can find many options and coins with significant actions being a deposit, withdraw, trade. If you want to withdraw BTC, be aware that there is a daily withdrawal limit of only 100 BTC.  There is also a minimum amount of 0.011 BTC that you can withdraw. 

Customer Service

For the customer service, there is a Help tab on the main page with more options such as announcements, support center, submit a ticket, security center, feedback, downloads, and voting activities. customer support center has a lot of information and a detailed user guide. There is the option to submit a ticket, and the exchange itself wants feedback from its users. Someone can send an email at [email protected] for this feedback.

Common user problems noted are that the exchange does not support now American users, and it is unknown if this will change in the future. The SEC regulations and rules are the main reason for this decision. So USA and US customers are two popular keywords that users search online if they are based in the U.S., providing the above information. 

The most common user problems are the fact that there is no support for fiat money, and that there is a withdrawal limit.

Is safe?

In general, the exchange is safe. also offers two-factor authentication and even SMS notifications and as expected KYC verifications. The two-factor authentication process requires a login password and a fund password for trading and withdrawing assets. Still, there is a story about the exchange being hacked back in January 2019. 

On Twitter, the account mentioned that the hacker returned a large amount of money, $100k worth of ETC back to the exchange, and ever since a stricter detection for more security and protection has been applied. 

Conclusion offers a lot of exciting options and features and is worth considering if you are a cryptocurrency trader. There is an extensive range of coins, and there is the ability to use margin trading, which should be used with extreme caution and due diligence as it is hazardous. 

The site is functional overall, but there are many tabs, and someone may be confused at first until he/she becomes familiar with the primary tabs, and the most often actions are taken, such as deposit, withdraw, or trade. What is among the most exciting advantages of the exchange is the fact that it offers coins not found on other competitive platforms, especially the coins with very low liquidity. This, on the other hand, could be dangerous for conservative traders as inferior liquidity may not make it possible to trade often, and there could be large spreads as well. 

Besides, the marketing team has thought carefully to differentiate the site offering the potential to choose three choices in the night and daylight modes, which is a desirable feature to play with. 

This exchange is, in fact, an interesting and alternative suggestion to trade coins, but there are certain cons and pros to consider making the choice whether you will try it or not. 

Our Score
Functionality 4 / 5
Reputation 4 / 5
Security 4 / 5
Support 4 / 5
Fees 4 / 5
Our Score
4.0 / 5


Support for margin trading

Lots of supported cryptocurrencies

Low fees


Fiat currencies are not supported

The platform was hacked in the past

Complicated interface

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User reviews
Ahmad 5 September, 7:14 PM

the most problem from most of ysers that: market selling order its not there, also speed slow for the app should be upgraded to better speed and should be more easier they should make it easy as binance high speed and simple, there orders have many complication and maybe you will lose your money because of that way of buying and selling, they should enhance the simplicity and speed in order to get more users

Doug C 15 August, 5:17 PM

Customer service will not return funds. Polygon network address on my account shows no evidence of a transaction I made. Deposit not found. Many live chats with support agents, and several "help" tickets since May 20, when the transfer was made, but no improvement. Lost lots of money with this exchange and no hope of satisfactory resolution !!

Heiko Mueller 6 August, 8:12 PM

Wollte 0,00 1785 Bitcoin überweisen.
0,001 Bitcoin Kommission fee !!!
das ist Wucher !
das sind sage und schreibe 80 % Gebühren.
Die auszahlungsmodalitäten gestalten sich gelinde gesagt schwierig - es wird innerhalb von 60 Sekunden ein SMS Passwort ein Google Passwort sowie ein E-Mail-Passwort ab verlangt.
Ich kann diesen Anbieter nicht weiterempfehlen...

Ahmet 27 May, 5:43 PM

Scheiss abzocker sind das nur warte seit 2 monaten auf mein transfer von binance zu gateio hab mehrmals support angeschrieben aber keiner meldet sich also lasst die finger von gateio mein rat an euch

Fromthecrypt18 23 May, 2:39 AM

Same complaint as those listed below...I thought it was safe, but have not been able to get support through chat or email in resolving login issue. Will I eventually get to my crypto???? TBD

26 May, 9:27 AM
Hmm, weird cuz I’ve never had an issue in over three years. I’m a US customer. This is my Twitter handle so you can reach out if you want to. Maybe I can help troubleshoot.
nick 30 April, 8:03 PM

very bad and scammy exchange. stay away. Had my funds there since 2018. now was trying to withdraw - get this error your account is protected. made multiple tickets email requests online support contact - no resolving even no explanation. Just playing me around.

26 May, 9:29 AM
I’ve been using since 2018 as well but have never had any issues. When was your last successful withdrawal? This is my Twitter handle. Reach out if you want to. Maybe I can suggest some things.
Zorroow 23 April, 7:36 AM

Inscription facile mais gros soucis au niveau du support. Au bout d'une semaine je n'ai toujours pas reçu mes usdt et le support ne répond pas malgré des emails envoyés et un ticket ouvert.

Pissed off unsatisfied customer 14 April, 6:13 AM

I have a suspicion the good reviews are fake. I have over 20k worth of crypto on there and can't get it withdrawn. Constant run around from support regarding their impossible, unfunctional k yc uploading that will not unload. You can deposit anytime you like, but it can never leave. These people need class action suit, shut down. China, guess believe can operate with impunity stealing peo5ple money. There are dozens of similar stories throughout the cryoto sphere.

26 May, 9:25 AM
Idk why you’d think the good reviews are fake. I’m a US user and have never had an issue in over three years. Large withdrawals or small, all have always gone through. It’s headquartered in the US and was originally funded through South Korea. Don’t know what the is issue is.
Serguey Rangel 5 April, 3:02 PM

Muy profesional

Dewi Badiozzaman 23 March, 7:47 PM


I deposited 2195.15 UDT from Kraken to GATEIO on 3/21/21

Deposit ID from Kraken

The 2 step verification process has been completed but Gate IO is not showing my deposit, allowing trade or withdrawal. No customer care response. I can provide more proof if needed.
Please communicate this to potential investors to avoid more scamming.


26 May, 9:32 AM
Was your KYC approved? What are you security settings? I use the app to trade/deposit/withdraw, but always use the website for any KYC documents and security settings changes.
8 May, 10:30 PM
I'm going through the same thing with $ 2,116.
Guillaume GHILS
23 April, 7:38 AM
I have a same problem but for just 235 usdt
14 April, 6:18 AM
Contact me, going start putting together a list of people for class action llegal lawsuit, diplomatic intervention
31 March, 12:01 PM
Hi mate, did u get something¿
Nunish 5 March 2020, 1:43 PM

I gotta say only good things, it works great, never seen big issues or maintenance, I'm satisfied.

Tars 23 February 2020, 12:46 PM

I like that charts are very informative and usefull, it doesn't have the superfluous data and they're easy to read. I enjoy using it and I'm gonna do that.

Maga 22 February 2020, 11:15 PM

The API trades are operated easily. This platform knows how to provide it, the connection is stable and smooth.

Trudo 22 February 2020, 2:45 PM

Gate has a solid reputation among traders, and I can say that is truly earned. I wish they won't stop developing and they'll realize the fully functional app. Nowadays, I feel just lack of it.

Wendy 22 February 2020, 2:02 PM

Sometimes, I see that it doesn't have the proper liquidity, and it could affect the work of the exchange, but in general, I gotta say the exchange matches to some small operations, it shows a stable work.

Country: USA
Launched: 2013
Volume: $ 61,555,210.0
Pairs: 395
Mobile app: iOS, Android
Full address: Trust Company Complex, Ajeltake Road, Ajeltake Island, Majuro, Republic of the Marshall Islands MH 96960
Fees: 0.2% fee for trading.

Tier Fee discount Trade Volume of BTC Equivalent
VIP0 No < 6 BTC
VIP1 5% Off ≥ 6 BTC
VIP2 10% Off ≥ 12 BTC
VIP3 15% Off ≥ 24 BTC
VIP4 20% Off ≥ 50 BTC
VIP5 25% Off ≥ 100 BTC
VIP6 30% Off ≥ 300 BTC
VIP7 35% Off ≥ 800 BTC
VIP8 40% Off ≥ 2000 BTC
VIP9 45% Off ≥ 5000 BTC
VIP10 50% off ≥ 10000 BTC