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STEX Exchange Review 2021 - Is It Safe?

Contact
Country: Estonia
Launched: 2017
Site: app.stex.com
Volume: $ 12,571,176.0
Pairs: 35
Mobile app: iOS, Android
Full address: Unknown
Fees: Deposit Fees:
-ETH - fee calculated;
-ETH tokens - fee 0.007 ETH;
-NXT - fee 2 NXT;
-STEX - fee 4 NXT;
-USDT - fee 0.002 BTC;
-WAVES and assets - 0.002 WAVES;
-Other coins or tokens are possible to see on tab, when the user clicks "deposit" opposite to user currency.

Withdrawal Fees:
-BTC - fee 0,001 - 0.002 BTC (sometimes network BTC is overload);
-ETH - fee 0,005 ETH;
-NXT - fee 2 NXT;
-STEX - fee 4 NXT;
-ALT - fee 0,003;
-USDT - fee 0,002 BTC.

Fee on finished orders is 0.1%.
Expert Review
May 29, 2020

Crypto exchanges have continued to spring up in the past few years with hundreds of exchanges across the world. The growing advent of cryptocurrencies has made a demand for exchanges as more cryptos spring forth on a daily basis. This has made it increasingly difficult for novices and beginners to settle on a particular platform.

In this review we would be talking about Stex, highlighting its major features including how it works, the crypto pairs that you can exchange, trading fees/limits, security aspects, and customer support.

  1. What Is Stex?
  2. Registration
  3. How to Deposit Funds on Stex Exchange for Trading?
  4. Stex Trading Dashboard and Trading Fees Structure
  5. Supported Currencies and Customer Support System
  6. Mobile App
  7. Stex Reward Initiatives
  8. Conclusion

What Is Stex?

Stex is an acronym for Smart Token Exchange and is one of the innovative crypto exchanges out there in the industry. The exchange is run by Etna Development a financial firm based in Estonia which is one of the few European countries that have laws licensing crypto exchanges. 

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Stex exchange prides itself on its unique user interface, flexibility, speed of transaction, and top-notch security. In addition, it has the support of top financial merchants such as Visa and Mastercard. 

While many big exchanges such as HitBTC, Kraken, Bitfinex, and others trade multiple cryptocurrencies, Stex focuses mainly on Initial Coin Offerings (ICO) and altcoin trading, which makes it a favorite for traders targeting obscure coins. 

Stex began operations in May of 2017 and currently has over 300,000 users on its platform. The exchange aims to simplify trading for crypto enthusiasts by using a unique user interface and providing a license for activities on its platform. 

It is a centralized exchange with nice security and reliability as it has not been hacked or breached since its inception. 

Homepage

Stex is a crypto to crypto exchange, which means that it does not accept or deal with fiat currency like USD, EUR or YEN. However, you will find the exchange list of crypto pairs attractive for trading. 

The exchange currently has 265 coins and 5 active markets for users to trade. Its standard transaction fees are 0.2% while users that are KYC verified to have a discounted fee of 0.05%.

Registration

Stex registration is pretty straightforward and can be done within minutes. The exchange requires all users to be 18years and above to register which is the standard practice of most crypto exchange websites.

The registration process requires that you input a valid email ID and password as seen in the picture below.

Registration

After inputting these details in the tab, you would be sent an email that will need to be accessed to confirm your account. We recommend installing 2FA authorization to improve the safety of your account. 

After creating your account, you would be prompted by Stex to verify which you may decide to do right away. Non-verification of accounts means limited access to features and the inability to withdraw funds. 

You can verify your accounts using the three methods provided. The first method is done by Stex support team with users required to upload a selfie photo along supporting personal id documents. The second process is via PrivatBank while the third method is by getting Cryptonomica verification. 

Time for verification may vary depending on the method used. However, if you plan to make withdrawals from the exchange, it is important to finalize your verification before trading. 

How to Deposit Funds on Stex Exchange for Trading

After verification users can fund their Stex account for trading. Since Stex supports a large number of cryptos there are various options for deposits. However, it is recommended to begin trading by funding with either Bitcoin or Ethereum. 

To fund your account click on ‘Profile’ this would lead to a list of menus. Click on funds at the top of the menu list and find the coin that you wish to send. Click the deposit option beside it and you will be provided with the wallet address.

Supported Currencies

Send funds directly to the wallet to begin trading on the exchange. Depending on the coin chosen, funds could take different times to reflect on the wallet. 

After funding your account, you can begin trading and exchanging in various currency pairs. Stex exchange also offers plenty of choices especially obscure projects that have good chances of developing into profitable investments. 

In addition, the platform also supports ICO listings and their tokens which is an attractive option for experienced traders. At the time of writing, traders can only generate limit and market orders on the platform. 

This could be a limitation but despite this, there are advanced options for both types of trading options. All that is required is to place an order and wait for it to be accepted based on the pre-set terms.  

Stex Trading Dashboard and Trading Fees Structure

Stex offers a simplified mode which is nicely designed with options well laid out with information for trading. The graph is placed in the center with full information regarding market movements.

Exchange Tab

Just below the graph is the buy and sell box with the trade history presented on the right for quick access to the latest trade prices. In addition, you can view the all-time trading history or your trading history by scrolling down. 

Orders

This nice and easy to understand trading interface is clearly designed for novice traders and for quick trading. Users can also access complex parameters to analyze markets depending on your preference. 

Stex transaction fees are nicely priced when compared to its competitors with a well-defined level system used by the exchange. There are three different trading fees depending on the level of verification by users. The three levels are listed below. 

Level 1- 0.2% for unverified users

Level 2- 0.1% for users verified by Stex and PrivatBank

Level 3- 0.005% for users verified by Cryptonomica. 

This method of grading transaction fees works well for Stex as it encourages its users to verify their accounts for better offers. As at the time of writing withdrawal fees tend to differ depending on the cryptocurrency. 

Supported Currencies and Customer Support System

Stex supports a plethora of cryptocurrencies and has good volumes on it. Popular cryptos like BTC, ETH, LTC, DOGE, TRX are supported alongside new cryptos such as ARD, Wave, and ZEUS. 

The platform also offers a Stex crypto known as xEuro which is an Ethereum based token that represents the Euro on its platform. This Stex crypto can be used to exchange for Euro on the platform via cryptonomica. 

Charts

In total the exchange supports over 150 digital currencies on its platform. Stex has a transaction volume of $10,746,653 making it one of the rising exchanges. 

Stex exchange is accessible to users around the world. The platform has a diversity of users in different countries. However, a major concentration of its users is within Europe which is not surprising considering that its parent company is based in Europe. 

Stex customer support is one area where the exchange could do better. As at the time of writing, there is no customer care number but there is a portal where you can create a ticket to speak with a technical support agent.

In addition, there is a live chat support option which according to Stex responds to message within a couple of hours. The FAQ section is quite comprehensive with a number of short explanations relating to common problems faced on the platform. 

Looking at some of the FAQ answers, there were some that were written a week prior to writing this review. This shows that the exchange constantly updates this section which is a good sign that it cares about customer satisfaction. 

Mobile App

One of the major innovations in recent years has been the advent of mobile apps from crypto exchanges. Stex does not default in this aspect as the platform offers trading apps for both Android and IOS devices. 

The mobile app is decent and offers basic trading tools that are to be expected. It is useful for monitoring trades on the platform and for quick trades. 

To use the mobile app, download their iOS or Android app on your mobile device. Register or if you have an existing account login to enjoy the benefits. 

Stex Reward Initiatives

Stex exchange has some initiatives that encourage users to promote the platform with the promise of potential rewards. The exchange currently offers a referral initiative whereby users get rewarded for referring friends to the platform. 

Each successful referral attracts a lifetime bonus of 25% of the trading fee which is credited once a day. 

Conclusion

Stex exchange has shown since its inception that it is one of the exchanges that is here to stay with its good record within the crypto community. Currently, the exchange has over 300,000 users and is growing daily which shows that more crypto hodlers are trading on its platform. 

Based on the things that have been highlighted in this review, Stex is one of the crypto exchanges that have good transaction fees and an excellent user interface. 

Stex also offers over 150 coins for trading which is impressive. In addition, it has good compatibility with different devices with a functional iOS and Android app for mobile users.

Although as of the time of writing English is the only supported language on the platform. There are plans to include new language options that would enable more crypto users to have access to the crypto exchange.  

The customer support section could also do better with more options for users to address issues.  In conclusion, Stex remains one of the best crypto exchanges in the market. 

Our Score
Functionality 4 / 5
Reputation 4 / 5
Security 4 / 5
Support 4 / 5
Fees 4 / 5
Our Score
4.0 / 5

pros

Nice choice of coins

Good security

Speedy transactions

cons

Lack of fiat currency support

Customer support can be improved

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User reviews
Greg Manning 7 March, 10:57 AM
1.0

Fees are ridiculous. Best thing to do is close the account and trade elsewhere.

Bob Charles 7 March, 10:56 AM
1.0

Worst processes for an exchange I've come across in 6 years. Not worth the hassle.

Johanna 7 March, 8:44 AM
1.0

Run away !!
51$ fees to withdraw even if you withdraw 55$ !
They will leave you with 3$ left this is what I received from my withdrawals.
Now they don’t let me withdrawals my last 22$ because the amount is too small so they cannot take they’re 51$ fee!
For this price I prefer to deal with a bank ^^

Review image
Jo 6 March, 6:43 PM
1.0

Run away !!!
55$ withdrawals. I only received 4$.
I have sent several emails and they reply me that « its normal »
I definitely not recommend !

Chad 16 February, 12:45 PM
5.0

I have traded in this exchange 5 years, never one problem. They even have a built in chat support and have always answered all my questions and concerns. Because of KYC setting up a new avoiding takes up to 36 hours for verification, but that’s good, means they are following the laws and regulations. Great exchange and low fees, also you can buy with credit cards now! Oh and they have a mobile app with Face ID! I use that a ton because it’s fast and easy!

Chad
16 February, 12:47 PM
Setting up a new account takes up to 36 hours..... sorry typo
Mehdi 15 February, 11:59 PM
1.0

They have closed my account and is still all my coins I get in touch with them and they said that because you didn't login for a long time we have closed your account and is still your coins they did not help to retrieve my coin at all Don't go for this exchange there are big scam

Mr T. 23 January, 9:29 PM
1.0

Everyone needs to be careful about stex.com
I just experienced an unusual incident with them today.
Here is what happened;
I made a deposit of smartcash coin to my stex wallet of smartcash and it was successful and confirmed on its blockchain.
After 20 confirmations,no traces of my smartcash in my stex wallet for smartcash,it wasnt even listed on stex deposit history page !

While earlier yesterday,i had made a deposit to the same coin/currency to the same stex wallet for smartcash and everything went well.
All in all,i have more than 1 million in the stex wallet for smartcash.

I have contacted their support,used all channels available to contact them. A member of their support,Kate,finally replied.

She asked for the name of the coin and i replied back by telling her its smartcash,i also sent the Transaction ID to her so that she can also confirm it on smartcash blockchain. Its been more than 40 minutes since i replied her and she hasnt responded and i havent received my currency yet.
How could this happened in such an exchange?

This is really unacceptable !
In my more than 5 years experience with crypto/exchanges,I havent experience this nature of issue. Its like a daylight robbery !!
Can you even imagine the delay and lost they might have caused me even after my currency might have been deposited ?

I think this stex.com is not a reliable exchange.
You should be very careful using them. Go for better exchanges.
Also,their support sucks !
1 star? I think a red flag should be appropriate to rate them.

Sincerely,
Mr T.

PS:
TX ID: 1bcce9393670ce8a42edf6973014594b2b57b31bd1913480b6a6f48612512da7

Marcos 11 January, 10:44 AM
2.0

Debería tener la opcion de intercambiar monedas por otras me parece bastante mala la pagina,es mas p2p quw otra cosa deberia ser igual a binance o coimbase por eso le doy 2 estrellas

CyztemGR 14 June 2020, 3:27 PM
2.0

You must Simplified your KYC procedure Like Binance and other Top exchanges do.

Gelma 12 May 2020, 9:21 PM
4.0

Btc transfers took me 2 days. It's the fastest thing in my life, but still appropriate.

BOLUWATIFE 12 May 2020, 3:02 PM
1.0

PLEASE I NEED HELP

Please i gave my STEX account information to someone to trade for me on STEX, and after the person bought some altcoins with the initial 1 btc that was in the wallet, the total amount of altcoins does not equal to 1 btc that was formerlly in my wallet, please what could have happened because i am running mad here. My account is secured with 2fa and there was no withdrawal.

Jan 27 February 2020, 10:54 PM
4.0

Easy to use. Low fees and mastercard deposit possible.

Waza 23 January 2020, 12:20 PM
1.0

The STEX tea are a bunch on incomident idiots, never had so much trouble with a exchange....Never use the exchange they with cause so much frustration

Leandro 18 January 2020, 11:50 PM
5.0

Me use it a lot. No have problems with STEX

Des 5 January 2020, 12:01 AM
5.0

Just do KYC, than you can withdraw again. Visa and mastercard are coming. They don't work with scam exchange. Stex is ⭐⭐⭐⭐⭐

to-survey-image
Country: Estonia
Launched: 2017
Site: app.stex.com
Volume: $ 12,571,176.0
Pairs: 35
Mobile app: iOS, Android
Full address: Unknown
Fees: Deposit Fees:
-ETH - fee calculated;
-ETH tokens - fee 0.007 ETH;
-NXT - fee 2 NXT;
-STEX - fee 4 NXT;
-USDT - fee 0.002 BTC;
-WAVES and assets - 0.002 WAVES;
-Other coins or tokens are possible to see on tab, when the user clicks "deposit" opposite to user currency.

Withdrawal Fees:
-BTC - fee 0,001 - 0.002 BTC (sometimes network BTC is overload);
-ETH - fee 0,005 ETH;
-NXT - fee 2 NXT;
-STEX - fee 4 NXT;
-ALT - fee 0,003;
-USDT - fee 0,002 BTC.

Fee on finished orders is 0.1%.
STEX logo
STEX Exchange Review 2021 - Is It Safe?
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