LetsExchange评论2021-它安全吗？

I requested exchange of KSM to ETH, I paid it and it was confirmed in time, however status of exchange transaction did not change and timer ended.
I contacted support about the problem and they answered that there is some problem and they will contact me as soon as cause of problems is found!!!! Really? I have done everything as I supposed to do on my part, why I should wait on their problems???
Fine, I waited couple hours and contacted them again. They told me that they need to contact their liquidity provider and get response from them. What a joke! Again, what it has to do with me???? After couple hours I contacted them again and they told me that they are fixing issue and I will receive my coins "soon".
So, right now it is 1 day and 17 hours as my KSM transaction have been confirmed, total silence from this exchange and no coins. This is scam exchanger! Do not exchange any coins here! They stole from me around $440, so it looks like that is the price of their exchanger. I have all screenshots of exchange transaction of their website and email conversation with support! I will do everything in my power to stop them scamming people!

EDIT: They just again answered that they liquidity provider has problems with BSC and BNB networks, what KUSAMA has to do with BSC or BNB??? Anyway it is clear that this exchanger does not have their own funds, probably ponzi scheme or some sort of that type of scam. When their "liquidity provider" will have problems, you will not see your funds. Your plans are not important, volatility is not important and customers funds can be frozen anytime for unknown time. That's the position of this "exchanger".

I sent money for an exchange, after 8 hours and contacting and speaking with the support they weren't able to exchange my crypto to the other i wanted, i waited a full night, still they weren't able.
I asked for a refund and after 6 hours they weren't able to refund my money back.

The customer support rocks! I contacted them when I didn’t indicate the memo and thought I lost my funds but they found the swap and refunded me everything!

Very responsive customer support. They fixed my swap within a few minutes.